Open to opportunities

Mya El-Daly

@myaeldaly

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Highly motivated professional with experience in customer service and sales.

United Kingdom

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative team environment.

I am a highly motivated and adaptable professional with a strong background in customer service, sales, and team leadership. My experience spans various roles where I have demonstrated exceptional communication skills and a commitment to delivering outstanding service. I thrive in dynamic work environments and am eager to develop new skills that contribute to both personal and organizational growth.

In my recent role as a Café Assistant at Café Palestina, I managed food preparation and customer service while leading a team to ensure smooth operations. My responsibilities included compliance with food hygiene standards and handling both in-house and online sales. Additionally, my experience as a Customer Service Agent at Teleperformance honed my ability to manage customer inquiries and complaints effectively, ensuring a positive experience for all clients.

Experience

Work history, roles, and key accomplishments

Café Assistant

Cafe Palestina

Dec 2023 - May 2024 (5 months)

Managed food preparation, customer service, and till operations in a fast-paced café. Led a team as a Team Leader for café operations and events.

Till Operation Food Preparation Customer Service Till Operations Team Leadership Food Hygiene Inventory Management Online Sales Event Management Stock Control Quality Control

Sales Assistant

River Island

Nov 2022 - Dec 2022 (1 month)

Delivered face-to-face customer service with product inquiries. Managed stock replenishment, pricing, and store organization.

Customer Service stock replenishment Pricing Teamwork Retail Sales Product Knowledge Visual Merchandising Inventory Management

Customer Service Agent

Teleperformance

Feb 2022 - Aug 2022 (6 months)

Provided professional and friendly customer service support via phone, email, and live chat. Assisted customers with inquiries, managed complaints, and supported with troubleshooting while ensuring a positive resolution.

Customer Service Troubleshooting Data Entry Communication Skills CRM Software Live Chat Support Email Support

Party Host

Fun Street

Sep 2021 - Dec 2021 (3 months)

Engaged with guests to create a fun and welcoming environment. Organised and facilitated party activities, ensuring smooth event execution.

Facilitation Customer Service Childcare Problem Solving Communication Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of The Arts London – Central Saint Martins

UAL Level 3 Foundation Diploma, Art and Design - Fashion and Textiles

Completed a Level 3 Foundation Diploma in Art and Design with a specialization in Fashion and Textiles. Gained foundational knowledge and practical skills in various art and design disciplines.

Glasgow Clyde College

Level 3 Diploma, Art and Design

Achieved a Level 3 Diploma in Art and Design, developing a strong understanding of design principles and artistic techniques. Engaged in various projects to build a comprehensive portfolio.