Esther Mubweka
@esthermubweka
Customer service professional delivering accurate order management and high customer satisfaction.
KenyaWhat I'm looking for
I am a customer service professional with over three years' experience across retail and call center environments, currently serving as a Customer Service Assistant at Kate Fashions where I resolve high-volume inquiries, process orders with 99% accuracy, and prepare performance reports to support management decisions.
I hold a Bachelor's degree in Project Planning & Management and am proficient in CRM systems and the Microsoft Office Suite. I am recognized for problem-solving, complaint resolution, meeting SLAs, and building long-term client relationships that drive loyalty and repeat business.
Experience
Work history, roles, and key accomplishments
Customer Service Assistant
Kate Fashions
Feb 2024 - Present (1 year 7 months)
Manage high-volume customer inquiries and process orders with 99% accuracy, improving order handling efficiency and contributing to increased customer satisfaction and loyalty.
Call Center Agent
CCI Kenya
Mar 2022 - Dec 2023 (1 year 9 months)
Handled 70+ inbound/outbound calls daily, documented interactions in CRM and consistently exceeded KPIs with first-call resolution rates and >90% positive feedback scores.
Store Assistant
Laurel Hill Apartments
Nov 2021 - Feb 2022 (3 months)
Received and organized stock deliveries, conducted inventories with 100% accuracy during audits, and improved stock organization to reduce retrieval times.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Bachelor's Degree, Project Planning & Management
Grade: Second Class Honours
Completed a Bachelor's degree in Project Planning & Management with Second Class Honours, gaining skills in project organization, planning, and analysis.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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