Open to opportunities

Mutoni Queen

@mutoniqueen

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Customer service and sales professional specializing in communications and social media.

Rwanda

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What I'm looking for

I seek a role where I can leverage customer service, sales, and communications skills to drive client satisfaction, contribute to marketing/social media efforts, and grow within an organized, collaborative team.

I am a motivated customer service and sales professional with experience across call centers, retail distribution, and corporate communications. I have supported sales operations, maintained client relationships, and managed social media campaigns to boost brand visibility.

My background includes roles in accounting support, secretarial duties, and communications where I prepared business proposals, coordinated marketing activities, and assisted with audits. I deliver organized, client-focused service and consistently document and report operational issues to improve processes.

I bring strong communication, time-management, and basic accounting skills, and I work well independently or within teams to meet targets and support business growth.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative & Accounting Support

Current

Ingufu Gin Ltd

Jan 2024 - Present (2 years 1 month)

Distributed products to wholesalers and retailers, conducted market visits and sales activities, and maintained sales records and transaction tracking.

Sales Distribution Record keeping Client Relationship Management

Social Media Specialist

Rwanco Engineering Ltd

Jan 2022 - Dec 2022 (11 months)

Created content and managed multi-platform social media campaigns, responded to customer inquiries, and supported brand visibility and customer engagement.

Social Media Management Content Creation Campaign Management Customer Engagement Copywriting Community Response

Customer Service Representative

Gorilla Games Rwanda

Jan 2022 - Dec 2022 (11 months)

Managed incoming calls, resolved betting, payment, and account issues, and documented call logs while ensuring high-quality client service.

Call Center Customer Support Account Services Communication

Communications Officer

Iyaka Investment Company

Jan 2021 - Dec 2021 (11 months)

Managed company communications and social media, prepared business proposals, and responded to client inquiries to support marketing and client engagement.

Communication Social Media Management Client Relations Content Creation Proposal Writing Marketing Support

Accountant & Secretary

National Distributors Rwanda Ltd

Jan 2018 - Dec 2019 (1 year 11 months)

Recorded and maintained financial transactions, supported monthly and annual audits with RRA agents, and coordinated organizational activities while managing bulk customer purchases.

Bookkeeping Accounting Audit Support Customer Service Administrative Support

Sales Representative

Egyptian Expo

Jan 2017 - Dec 2017 (11 months)

Provided daily customer care, guided product selection, and completed sales transactions while building and maintaining positive customer relationships.

Customer Service Sales Client Relations Product Knowledge Communication Relationship Building

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Science, Business Analytics

2019 - 2021

Completed two years of a Bachelor of Science in Business Analytics program through SNHU offerings delivered in Kigali via Kepler from October 2019 to March 2021.