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@youssefelmoutataouia
Multidisciplinary professional in tourism, IT, and customer service.
MoroccoI am a dynamic professional combining experience in tourism, IT, and small business management with strong customer service and technical support skills. I have managed my own business, provided technical assistance in a cybercafé, and supported operations for travel and event organizations.
My background includes formal training in travel agency operations and computer science, hands-on experience with Amadeus and Microsoft Office, and multilingual communication abilities in Arabic, French, English, and basic Turkish. I am organized, results-oriented, and motivated to contribute operational and technical expertise to service-driven teams.
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Work history, roles, and key accomplishments
Personal Business
Jan 2020 - Present (5 years 10 months)
Managed sales, customer relations, and inventory operations for a local retail/service business, improving operational organization and customer satisfaction.
Cybercafé
Jan 2018 - Jan 2020 (2 years)
Provided technical support and customer assistance, performed basic computer maintenance, and ensured smooth daily operations for patrons.
Sawa Voyage
Apr 2017 - Jul 2017 (3 months)
Supported administrative tasks and client reception, streamlining booking processes and improving front-desk responsiveness during internship.
Event Services
Assisted in event service and hospitality duties, ensuring timely service delivery and guest satisfaction during events.
Degrees, certifications, and relevant coursework
Qualification Diploma, Computer Science
2016 - 2017
Completed a Qualification Diploma in Computer Science covering general IT skills and basic computer maintenance.
Specialized Technician Diploma, Travel and Tourism
2015 - 2017
Completed a Specialized Technician Diploma focused on travel agency operations and tourism services between 2015 and 2017.
IAArabic Studies
2012 - 2014
Pursued Arabic Studies at the Faculty of Letters and Human Sciences from 2012 to 2014.
High School Diploma, Humanities
2011 - 2012
Obtained a High School Diploma in Humanities during the 2011–2012 academic year.
Software and tools used professionally
MoroccoYou can contact Youssef and 90k+ other talented remote workers on Himalayas.
Message Youssef
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Travel Advisor, Up To Marrakech
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YBYounes Buno
Technical Support, Microsoft, Teleperformance
Hamza MoustainBillah
Hotel Entertainer Intern, Eden Andalou Suites, Aquapark & Spa
Rania Sibbih
Event Designer, Escales Events
