Maryam Boubrik
@maryamboubrik
I manage end-to-end corporate travel and resolve B2B customer requests across Europe.
MoroccoWhat I'm looking for
At Egencia – American Express Global Business Travel, I manage end-to-end corporate travel for European B2B clients.
I book, modify, and cancel flights, hotels, rail tickets, and car rentals through Amadeus GDS. I manage customer cases in Salesforce CRM and support travelers by phone, email, and live chat.
I resolve travel disruptions and urgent requests efficiently while ensuring compliance with corporate travel policies and SLAs. I consistently achieve quality and productivity KPIs and identify opportunities to upsell hotel and car-rental services.
My work combines reservation management, customer service, complaint resolution, and clear communication in Arabic, French, and English.
Experience
Work history, roles, and key accomplishments
Business Travel Consultant
Egencia
Aug 2024 - Present (2 years)
Manage end-to-end corporate travel for European B2B clients, including booking, modifying, and canceling flights, hotels, rail tickets, and car rentals using Amadeus GDS. Support customers via phone, email, and live chat, resolve travel disruptions, and ensure compliance with corporate travel policies and SLAs.
Education
Degrees, certifications, and relevant coursework
Cadi Ayyad University
Bachelor's Degree, Biology
Bachelor's Degree in Biology from Cadi Ayyad University.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
Skills
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