Open to opportunities

Musonda Nyendwa

@musondanyendwa1

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Adept professional skilled in operations management and customer service.

Zambia

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What I'm looking for

I am looking for a role that values teamwork and innovation, where I can leverage my skills in operations and customer service to drive business success.

I am an adept professional with extensive experience in daily operations management, workflow improvements, and customer service. My multidisciplinary managerial skills in process, policy, and procedure enable me to approach challenges with decisiveness and organization. I have a proven track record of optimizing workflows to increase productivity while maintaining the integrity and quality of service.

Throughout my career, I have supported corporate-level officers and senior management personnel, demonstrating expertise in financial and operational leadership. My roles at First National Bank Zambia have equipped me with the skills necessary to manage complex operations effectively, ensuring compliance with regulatory requirements and enhancing customer satisfaction. I am passionate about facilitating growth and efficiency in every organization I work with.

Experience

Work history, roles, and key accomplishments

Credit Specialist

Kudu Consulting

Aug 2022 - Present (2 years 11 months)

Assisted in implementing WSME credit clinic sessions with Financial Institutions to demystify the credit application process and supported women entrepreneurs in obtaining loans for business growth. Maintained an up-to-date pipeline of Women SMEs applying for loans and supported local FIs with no experience in women SME finance.

Credit Analysis Business Development Project Management Networking Mentorship Reporting Stakeholder Engagement Data Management

Group Scheme Administrator

First National Bank Zambia

May 2014 - Present (11 years 2 months)

Engaged key institutional contacts to grow home loan schemes and consumer products, developing processes to attract and retain new business. Analyzed client needs, proposed solutions, and ensured operational efficiency and compliance for scheme applications.

Business Development Process Development Client Relationship Management Compliance Security Monitoring Customer Service Strategic Planning

Home Loans Consultant

First National Bank Zambia

Nov 2011 - Present (13 years 8 months)

Achieved sales targets and provided excellent customer service, identifying new business prospects and cross-selling solutions. Conducted credit appraisals, recommended applications for approval, and resolved customer queries and complaints.

Sales Customer Service Risk Management Customer Retention Documentation Query Resolution Account Reconciliation

Education

Degrees, certifications, and relevant coursework

The University of Zambia

Bachelor of Arts, Development Studies

Studied Development Studies at the University of Zambia. Focused on various aspects of development, preparing for roles in social and economic progress.