Open to opportunities

Musie Amanuel

@musieamanuel

Message

I build customer, sales, marketing, and cybersecurity capabilities across international environments.

France

Message

What I'm looking for

I'm looking for opportunities where I can combine business development, marketing, customer operations, and my growing cybersecurity and cloud engineering skills to solve practical problems in an international team.

I've supported customer success, travel sales, and digital marketing teams serving U.S. and Canadian clients. At Shutterfly, I handled high-volume Tier 2 customer support, refund requests, technical issue reporting, order fulfillment, and product design support.

I've also worked in business development at Properly PR and as Marketing Manager at Dvora Hub, advising businesses on digital presence, generating leads, setting appointments, researching markets, and designing operations. Alongside my marketing and computer science background, I'm currently pursuing an MSc in Smart Information Systems and Cyber Leadership.

Experience

Work history, roles, and key accomplishments

Current

Recording Corresponding Secretary

Current

Ethiopian World Federation Dr. Malaku Bayen Association

Jan 2025 - Present (1 year 8 months)

Participated in executive meetings, chaired committee meetings, and recorded and disseminated meeting minutes. Raised, rejected, or seconded motions voted by members.

Meeting Management Minute Taking

Business/Sales Development Representative

Properly PR

Mar 2026 - Jun 2026 (3 months)

Advised business owners on digital presence, set appointments, and conducted cold calling and lead generation. Received one-on-one training with the CEO on sales skills and problem-solving.

Cold Calling Prospecting Lead Generation Sales Appointment Setting

Marketing Manager

Dvora Hub PLC

Mar 2025 - Jul 2025 (4 months)

Managed marketing operations, B2B communication, and market research for a UK-registered agency.

Marketing Management B2B Communications Market Research Operations

Independent Travel Agent

ASAP Tickets

Oct 2024 - Mar 2025 (5 months)

Completed certification and used the ASAP Tickets CRM to communicate with U.S.-Canadian clients. Planned trips, made airline, car rental, and hotel reservations, and offered memberships and insurance.

CRM Cold Calling Travel Planning Car Rental Hotel Reservations

Customer Success Representative

Shutterfly Inc.

Oct 2023 - Mar 2024 (5 months)

Handled high-volume inbound calls, managed refund requests, and reported technical issues. Provided customer support and order fulfillment for U.S.-Canadian clients.

Customer Support Inbound Calls Refund Management Order Fulfilment