Murugesh Waran

Managed a portfolio of 50+ accounts, leading end-to-end onboarding and driving product adoption. Delivered a 95% on-time project delivery rate and strengthened client relationships through executive business reviews and cross-sell initiatives.

Managed 10 accounts, designed CS frameworks to drive adoption, and acted as a trusted advisor. Established a client feedback loop to capture actionable insights and improve customer experience.

Led a 20-member team, boosting customer retention by 59% and increasing LTV through cross-sell and upsell. Increased renewals by 17%, improved CSAT from 71% to 95%, and reduced walk-in escalations by 45%.

Developed customized success plans for clients, aligning service adoption with business outcomes. Optimized customer touchpoints by analyzing feedback and collaborating with product teams to deliver enhancements.

Generated B2B and B2C leads via cold calling, events, and email campaigns. Onboarded users through multi-channel campaigns while exceeding sales targets, contributing to revenue and pipeline growth.

Pursued a Bachelor of Engineering degree from KPR Institute of Engineering and Technology from 2014 to 2018.