Murtaza Saeed

Built outbound infrastructure end-to-end (DNS warm-up, deliverability, segmentation) and shifted clients from retainers to performance-based pricing. Achieved gross margins above 80% using automation and AI tools for scalable revenue operations.

Rebuilt the sales motion and scaled revenue, growing ARR by 309% in 8 months and increasing the qualified pipeline from $85M to $200M+. Led CRM/workflow automation to grow ARR per employee 74%, qualified inbound leads up 120%, and drove SOC2 certification plus incident response frameworks for enterprise compliance.

Drove global growth for a venture studio by applying design thinking and lean startup methods to validate commercial viability before capital deployment. Reduced customer response turnaround by 30% across portfolio companies by redesigning client-facing operational workflows.

Scaled billable headcount by 130 FTEs through client mandates and built a stronger pipeline via growth and business development execution. Won and delivered complex B2G healthcare mandates across regulated environments, including engagements with the Ministry of Health, Government of Indonesia, and the Asian Development Bank.

Led full-cycle D2C execution using performance marketing, conversion optimization, and supply chain discipline, delivering 28% YoY revenue growth. Successfully exited the business after bootstrapped growth from build to sale.

Grew the organization from 91 to 310 people in under a year while maintaining utilization and delivering triple-digit headcount scaling. Improved profit margins by 67% and revenue by 87% by fixing the pricing model and service mix, while managing 300+ engineers and consultants across 21 revenue-generating projects.

Managed international telecom business across 15 telcos, launching 49 products and growing ARR by 37% on an 8M-subscriber base. Supported commercial and operational growth while expanding international reach and delivering measurable subscriber growth.

Added 270,000 net new port-ins in a single quarter and retained 29,300 high-value customers worth $2.93M in ARR. Improved service performance by reducing call volumes 70%, increasing service levels 30%, and raising NPS 90%, and replicated CX programs across sister companies.

Certified as a Change Acceleration Process (CAP) coach through GEM International.

Completed Lean Six Sigma Yellow Belt training at GEM International.

Completed executive and professional training in Project Management Applications.

Completed project management training through LUMS.

Completed training in CMMI and SCAMPI appraisal methodology.

Earned a BEng in Computer Systems Engineering at GIK Institute.