Faisal Iftikhar

Advised IFC on scaling IT outsourcing in emerging markets, shaping Pakistan’s sector strategy through stakeholder engagement and workforce readiness framework design. Benchmarked global best practices and adapted them into scalable models to close skill gaps and attract investment.

Led SPARK’s AI-integrated digital transformation strategy for GCC clients, directing cross-functional delivery across project management, technical development, and process optimization. Built AI adoption roadmaps from readiness assessment to integration of custom GPTs, conversational AI, and intelligent automation, and executed go-to-market strategies aligned with measurable client impact.

Optimized implementation workflows to improve efficiency and cross-team collaboration, and established best practices for risk management, automation, and scalability. Streamlined transitions from implementation to support and developed training programs to reinforce industry best practices.

Spearheaded TCP Software’s Professional Services growth, delivering over $20M ARR across a portfolio of 1,200+ projects and driving 45% revenue growth within a year. Improved project delivery efficiency by 47% while maintaining NPS > 70 and CSAT 97%, and reduced delivery timelines by 30% through resource allocation and process reengineering.

Advised a $24M e-commerce company on operational optimization and growth strategies. Improved inventory accuracy by 30% and reduced out-of-stock rates by 25%, then cut fulfillment costs by 15% and delivery times by 45% while decreasing customer response times by 50% and boosting satisfaction by 15%.

Co-founded TechAscend and served as COO, building an IT consulting firm specializing in Customer Communication Management (CCM) to automate document generation and optimize business processes. Managed operations, marketing, and financial planning using budgeting and robust financial models to support sustainable growth.

Led digital transformation at Graana.com, integrating the property portal ecosystem that enabled $67M in annual transactions. Implemented a custom CRM and a client portal integrated with MS Dynamics, deployed AI for predictive property valuation and market opportunities, and supported scalable operations through ERP (SAP) evaluation.

Turned Elixir Technologies from cash-flow negative to cash-flow positive, achieving 40% YoY growth and leading a SaaS transition supported by organizational restructuring to improve scalability and agility. Expanded SaaS offerings to SMBs, realigned strategic partnerships to support scalable growth, and strengthened forecasting, training, and executive stakeholder alignment.

Ensured a seamless client experience across project management, customer support, and professional services by standardizing communication frameworks and cross-functional collaboration. Enabled insight-driven engagement by partnering with sales, partners, and customers to translate market insights into roadmap refinement and proactive issue resolution, including global alignment across the US, Chi

Led 40+ professionals delivering digital transformation projects for Fortune 100 clients, increasing revenue 10x, improving profitability by 65%, and achieving 96% employee retention. Drove process automation and digitization, established KPIs and performance metrics, and provided strategic insights to CEO and leadership.

Supported pre-sales with demos and proof of concepts, ensuring solution fit and strong customer engagement. Managed end-to-end project delivery and led training sessions to drive implementation and user adoption.

Earned a BS in Software Engineering from International Islamic University Islamabad in 2009.