Open to opportunities

Rai Ammad Haider

@raiammadhaider

Message

I lead SaaS growth and customer success teams with scalable operational systems.

Pakistan

Message

What I'm looking for

I’m looking to lead SaaS customer success and growth operations—building scalable onboarding and SOP/SLAs, improving retention and pipeline performance, and partnering cross-functionally with strong data-driven decision-making.

I’m a results-driven SaaS professional with over 10 years of experience across Customer Success, Operations Management, SaaS Implementation, and Growth Operations. Nearly 7 years at Payactiv—one of the US’s leading FinTech and EWA platforms—where I progressed from Implementation Engineer to Senior Manager of Growth Operations. I’ve been recognized as Employee of the Year (2022) for driving measurable onboarding impact, including onboarding 2,000+ enterprise clients.

As a Senior Manager, I owned end-to-end sales funnel management, focusing on pipeline growth, win/loss analysis, territory design, quota setting, and compensation planning—working closely with the VP of Growth. I also led a full Salesforce CRM implementation, designing dashboards, automation workflows, and real-time reporting for senior leadership, while partnering with Marketing to streamline lead transitions. I delivered data-driven recommendations through weekly pipeline and growth update meetings and led hiring, onboarding, and training for Sales Operations and Enablement teams.

Earlier, I rebuilt company-wide operating rhythm as Senior Manager, SOPs—redefining processes across Account Management, Sales, Onboarding, Paycard, Escalations, Rollout, and Implementation, and implementing SOPs, SLAs, OLAs, KPIs, and best practices across 8+ departments. I also built and led a 30-member Activations & Onboarding team from scratch, setting SLA standards and success metrics that became a benchmark, and I now bring an entrepreneur’s mindset as Founder & CEO of two AI-powered ventures.

Experience

Work history, roles, and key accomplishments

Current

Founder & CEO

Current

Workactiv.ai

May 2025 - Present (1 year)

Founded Workactiv.ai and Workactiv.travel, building AI-powered offshore staffing and software services plus an AI visa assessment and travel consultancy. Designed end-to-end service delivery, client onboarding systems, and operating processes from the ground up.

Service Delivery Client Onboarding AI Powered Services Process Design

Senior Manager, Growth Operations

Payactiv Inc.

Sep 2022 - Jun 2025 (2 years 9 months)

Led Sales Operations and administrative functions including reporting, RFP management, quoting, and revenue forecasting in partnership with the VP of Growth. Owned end-to-end sales funnel operations and implemented Salesforce CRM dashboards, automations, and real-time reporting to improve pipeline visibility.

Sales Operations Revenue Forecasting Pipeline Management Win Loss Analysis Salesforce CRM Reports And Dashboards RFP Management

Senior Manager, SOPs

Payactiv Inc.

Oct 2021 - Sep 2022 (11 months)

Redefined and documented company-wide SOPs across Account Management, Sales, Onboarding, Paycard, Escalations, Rollout, and Implementation. Implemented SOP/SLAs/OLAs and KPIs across 8+ departments, working with C-suite leaders to close process gaps and improve reporting for growth analysis.

SOP Development SLA OLA Design Process Optimization KPI Design Operational Reporting Cross functional Leadership Customer Operations

Team Lead, Activations & Onboarding

Payactiv Inc.

Oct 2019 - Sep 2021 (1 year 11 months)

Built and led a 30-member Customer Onboarding and Activation team from scratch as a founding pioneer of the activations function. Onboarded 2,000+ enterprise clients by managing complex payroll provider integrations and establishing SLA standards and success metrics used as company benchmarks.

Customer Onboarding Activation Team Leadership SLA Management Enterprise Integration Data Integration Client Success Operations Training & Enablement

Account Manager (Middle East & APAC)

Ranorex

Sep 2019 - Feb 2020 (5 months)

Managed Middle East and APAC client accounts, handling pre-sale and post-sale queries, product demos, and ongoing relationship management. Reported regional performance to US-based leadership and delivered strategic account updates.

Account Management Product Demos Relationship Management Pre sales Support Post sales Support Customer Engagement

Implementation & Activation Engineer

Payactiv Inc.

Nov 2018 - Oct 2019 (11 months)

Onboarded and activated hundreds of enterprise clients by establishing data feeds with 100+ payroll providers. Coordinated C-suite stakeholders through the implementation lifecycle and partnered with Sales, Engineering, Integrations, CS, and Finance to deliver smooth go-lives.

SaaS Implementation Client Onboarding Data feeds Stakeholder Management Go Live Planning & Customer Success

Executive, International Sales

Tcurve

Jun 2017 - Dec 2018 (1 year 6 months)

Led international sales initiatives for education programs, driving client acquisition and global relationship development. Managed prospecting, deal progression, and ongoing account engagement across target markets.

International Sales Business Development Client Acquisition Relationship Management Education Program Sales Pipeline Management Sales Strategy Customer Engagement

Business Development Manager

FixOnClick

Jan 2017 - Jun 2017 (5 months)

Managed the initial business development team for a Dubai-based startup marketplace, defining internal processes and onboarding new clients to the platform. Supported early go-to-market execution through structured client onboarding and process setup.

Business Development Client Onboarding Process Definition Marketplace Growth Team Management Sales Enablement Client Pipeline