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Khizer khokhar
@khizerkhokhar
Customer Excellence Specialist
PakistanWhat I'm looking for
"Customer Excellence Specialist with a proven track record at industry titans like Amazon and Walmart. I thrive at the intersection of high-volume logistics and human-centric support, having mastered the art of resolving complex inquiries in fast-paced, digital-first environments. My background is built on a foundation of 'Customer Obsession,' where I specialize in turning frustrated users into brand advocates through proactive problem-solving and streamlined communication."
Experience
Work history, roles, and key accomplishments
IP
Current
Freelance Customer Support
Independent Projects
Jan 2023 - Present (3 years 5 months)
Provided customer support for e-commerce websites by managing orders, returns, and inquiries, maintaining first response time under 2 hours and achieving 95%+ CSAT.
Education
Degrees, certifications, and relevant coursework
ET
[Education Title]
Completed graduate-level education; the specific institution and program details were not provided.
Availability
Looking for a job
Location
PakistanAuthorized to work in
Salary expectations
25k-35k USD
Social media
Job categories
Customer Service AgentSales AgentCustomer Service AgentReal Estate AgentInsurance AgentCustomer Success AgentCustomer Support AgentAI Agent EngineerAgentic Systems EngineerAgent EngineerCargo and Freight AgentCustomer Support SpecialistCustomer Service RepresentativeLogistics Customer SupportCustomer Services SpecialistCustomer Experience SpecialistCustomer Relations Specialist
Skills
RemoteConflict ResolutionOmni Channel SupportFirst Response Time (FRT)CSATCustomer SupportOrder ManagementReturns ProcessingZendeskGenesysShopifyMicrosoft OfficeActive ListeningTime ManagementAverage Handle TimeQuality Assurance (QA)Order InquiriesOS&D ClaimsDispatch CoordinationBillingB2B Customer SupportGmailOmni
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