Murielle Gillet

Retained following company acquisition; position retitled with responsibilities remaining substantially unchanged from Order Management Supervisor. Managed end-to-end order processing and fulfillment operations across the United States and Canada.

Promoted after eight months in recognition of strong performance and perfect attendance. Led forecasting activities with manufacturing operations to improve product availability and customer service levels, and supervised warehouse personnel.

Single-handedly managed end-to-end order processing and fulfillment operations across the United States and Canada, ensuring accuracy, on-time delivery, and customer satisfaction. Reduced customer escalations by 35% and oversaw $15M in inventory.

Served as the primary point of contact for customers, executives, and internal departments, delivering responsive and professional service. Coordinated activities among lending, operations, executive leadership, and external stakeholders.

Prepared, submitted, and closed consumer and commercial loan packages for the President, Senior Vice President, and other lending officers, supporting efficient lending operations.

Provided high-level administrative support to the Director, managing a complex and frequently changing calendar, preparing and reconciling expense reports, and coordinating logistics. Recruited, trained, supervised, and mentored administrative staff.

Created newsletters, press releases, and email communications to support community outreach, event promotion, and stakeholder engagement. Planned and coordinated group tour events, including seasonal summer coal mine tours.

Served as the primary guest point of contact for VIP clients, managing complex requests, billing issue resolution, complaints, and on-site assistance. Analyzed online guest surveys and developed issue logs to identify recurring service concerns.

Bachelor of Arts in Business Administration with certification as a European Secretary in five languages.