Michael McCann
@michaelmccann
Customer Service Manager with 10+ years driving client retention, order accuracy, and team performance.
United StatesWhat I'm looking for
I am a Customer Service Manager with over a decade of experience in client relations, order management, pricing, and team leadership. I have a proven record of maintaining strong customer relationships, resolving escalations promptly, and coordinating across sales, inventory, and logistics to ensure smooth order-to-delivery processes.
I am skilled with MS Office, Sage 100, and DEX/barcode systems, quickly learn new business software, and mentor teams to improve efficiency and response times. My background includes accurate quoting and pricing, process improvement, and generating reports to support operations and sales.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Mark Products
Jan 2014 - Present (12 years 1 month)
Managed customer accounts and order-to-delivery processes, improving retention and resolving escalations promptly; mentored staff to increase efficiency and reduce response times.
Education
Degrees, certifications, and relevant coursework
UUUpper Iowa University
Bachelor of Science, Business Management
Completed a Bachelor of Science in Business Management with coursework in management and operations, graduating in 2014.
Availability
Location
United StatesAuthorized to work in
Job categories
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