Open to opportunities

Murali Vijay

@muralivijay1

Growth-focused sales and customer engagement professional driving retention, conversion, and measurable business growth.

India

Message

What I'm looking for

I’m looking for a growth-focused role where I can drive sales conversion, strengthen customer retention, and handle escalations confidently—using CRM and reporting to improve performance and support business strategy.

I’m a result-driven, growth-focused professional with over 2 years of experience combining multi-channel customer engagement, sales strategy, and account management across Indian and Canadian markets. I bring a PGDM in Global Business Management and a proven track record of penetrating competitive markets and mastering complex product portfolios rapidly.

In my roles, I manage high-volume client follow-ups, resolve complex customer objections, and drive customer retention to consistently meet and exceed performance targets. I also strengthen operational precision—handling fast-paced billing and cash operations with 100% accuracy—while building tracking systems and performance reports to streamline daily workflows.

Experience

Work history, roles, and key accomplishments

Operations Crew Member

Annalakshmi

Jul 2024 - Oct 2025 (1 year 3 months)

Managed high-volume customer feedback through multi-channel communications and handled sensitive escalations to improve customer satisfaction. Supported fast-paced billing and cash operations with accurate record-keeping.

Conflict Resolution Customer Escalation Billing Operations Cash Handling Record keeping Customer Satisfaction

Sales Associate

Canadian Property Stars

May 2023 - Sep 2023 (4 months)

Delivered direct B2C sales pitches to educate prospects and drive immediate enrollment and sales closure. Maintained organized sales records to support daily follow-ups and convert leads into loyal customers.

B2C Sales Sales Pitching Lead Conversion Relationship Management Consultative Selling Objection Handling

Junior Executive

India Tech Industry

Jul 2021 - Mar 2023 (1 year 8 months)

Managed and updated financial operations, invoices, and organizational records to maintain compliance and accurate tracking. Built tracking systems and drafted performance reports to streamline daily operational workflows and support business strategy.

Financial Operations Invoice Management Compliance Tracking Record keeping Data Analytics performance reporting