Looking for a job

Dhruv Jain

@dhruvjain4

Message

Sales. Marketing, Consumer psychology and data analytics.

India

Message

What I'm looking for

I seek a dynamic role in a forward-thinking company that values innovation and offers opportunities for growth and development.

I am a dedicated Customer Experience & Sales Operations Associate with a proven track record of generating significant upsell revenue and delivering exceptional customer experiences. At Adidas, I successfully generated over £15,000 in upsell revenue through consultative selling and journey optimization, while maintaining a 90%+ quality score across various EU markets. My ability to build Power BI dashboards has not only tracked KPIs but also reduced resolution time by 20%, showcasing my commitment to improving team efficiency.

Previously, as an Associate Portfolio Manager at Square Yards, I managed a high-value B2B pipeline, driving a 40% increase in qualified leads through targeted events and strategic networking. My collaborative work with the COO on strategic projects led to a 15% improvement in project completion rates. I thrive in fast-paced environments and am passionate about leveraging technology and data to enhance sales processes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Experience & Sales Operations Associate

Adidas (via Webhelp)

Sep 2023 - Sep 2024 (1 year)

Generated over £15,000 in upsell revenue by utilizing consultative selling and optimizing customer journeys through persistent email marketing. Delivered exceptional customer experience across EU markets via email, chat, and voice, consistently maintaining a 90%+ quality score.

Consultative Selling Email Marketing Customer Experience Power BI Salesforce HubSpot Zendesk

Associate Portfolio Manager (Pre-Sales)

Square Yards

Mar 2023 - Sep 2023 (6 months)

Managed a high-value B2B pipeline, including 400+ calls/day and 4+ on-site meetings/week, resulting in 20+ qualified real-estate clients. Drove a 40% increase in qualified leads through targeted events, funnel creation, and C-suite networking.

B2B Sales Lead Generation Pipeline Management Stakeholder Management Sales Strategy

Intern Psychologist

Potentials Therapy Centre

Provided support as an intern psychologist for autistic children for a period of two months. Assisted in therapeutic activities and contributed to the well-being of the children.

Patient Care Communication Empathy

Volunteer Teacher

Anaya Welfare Foundation

Volunteered over 60 hours teaching 30 underprivileged children, contributing to their educational development. Developed and delivered engaging lessons to support their learning.

Teaching Mentoring Community Engagement Lesson planning Child Development

Education

Degrees, certifications, and relevant coursework

Delhi University

BA Psychology (H), Psychology

Grade: 8.0

Currently pursuing a Bachelor of Arts in Psychology with honors, maintaining an 8.0 GPA. This program focuses on psychological theories and research methods.

Suresh Gyan Vihar University

BBA, Business Administration

Grade: 1st division

Completed a Bachelor of Business Administration, achieving a first division. This program provided a strong foundation in business principles and practices.

Christ University, Bangalore

Diploma, Business Administration

Grade: 120 credits

Completed a one-year diploma in Business Administration, earning 120 credits. This program focused on core business concepts and administrative skills.