Meshil Lenus
@meshillenus
B2B inside sales & CRM growth professional with 1+ years inbound success.
What I'm looking for
I’m a results-driven inside sales and CRM-focused professional with 1+ years closing high-intent inbound leads and growing B2B client accounts. I deliver clear, professional communication with international customers and consistently support a US client-facing process.
In my current role, I manage 60+ inbound calls and chats daily, handling customer inquiries and sales-related discussions. I maintain 98%+ CRM data accuracy by updating customer records, tracking interactions, and managing follow-ups.
I’m proactive about identifying upsell and cross-sell opportunities that improve account value and retention. I also own pipeline coordination, follow-ups, and resolution tracking, collaborating cross-functionally to reduce resolution time while maintaining strong CSAT scores.
I thrive in fast-paced, target-driven environments and bring an ownership mindset, fast learning, and proactive communication. I’m looking to apply my consultative selling approach and CRM discipline to consistently exceed goals.
Experience
Work history, roles, and key accomplishments
Customer Relationship Manager
Foundever (Sitel)
Oct 2024 - Present (1 year 6 months)
Managed 60+ inbound calls and chats daily for a US client-facing process, delivering high-intent customer support and sales discussions. Maintained 98%+ CRM data accuracy, coordinated pipeline follow-ups and resolution tracking, and identified upsell/cross-sell opportunities to improve retention.
Education
Degrees, certifications, and relevant coursework
Meshil hasn't added their education
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Tech stack
Software and tools used professionally
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