Murali Mohan Rao User
@muralimohanrao
Desktop engineer delivering hardware and networking support, troubleshooting OS issues, and maintaining enterprise systems.
IndiaWhat I'm looking for
I bring around 10 Years of experience in Computer Hardware and networking enhancement and support for my co-workers and clients. I’m grounded in CCNA basic networking, and I actively apply my knowledge to keep systems running reliably.
I troubleshoot Operating System issues across Windows 98/2000/XP/2007/2010, and I’ve completed VMware and Red Hat Linux training/certification. On the infrastructure side, I have knowledge of RAID, Firewall, Antivirus, Server Security, and ACL, plus hands-on maintenance of switches, routers, and ISP connectivity.
I’ve supported real-world business needs through roles like Desktop engineer, Client Servicing Executive for Mediclaims TPA work, and Technical Content Writer. From remote vendor troubleshooting and server coordination with district coordinators to producing structured, non-plagiarism technical documentation, I focus on clarity, responsiveness, and getting the job done.
Experience
Work history, roles, and key accomplishments
Technical Content Writer
Harsh Technologies
Jan 2015 - Mar 2018 (3 years 2 months)
Wrote technical content and ensured documents were structured according to company norms. Delivered clean, client-focused documentation while maintaining non-plagiarism standards.
Desktop Engineer
Ravi Raj And Company
Jan 2005 - Jan 2008 (3 years)
Provided desktop and systems support, including PC maintenance, troubleshooting basic networking issues, and installing operating system software at client sites. Maintained switches/routers and supported installation and troubleshooting of printers and fax machines, with knowledge of RAID and security concepts such as firewalls, antivirus, server security, and ACL.
Client Servicing Executive
MD India Healthcare Services Pvt Ltd
Handled mediclaim third-party administrator workflows by coordinating with insurance offices and hospitals to support claim investigations. Issued cashless authorization letters, managed BPL data uploads, and performed vendor troubleshooting via remote access and phone support.
Education
Degrees, certifications, and relevant coursework
B.Sc Computer Science
Bachelor of Science, Computer Science
Completed a B.Sc in Computer Science.
Government Polytechnic, Nagpur
Diploma in Computer Networking, Computer Networking
Completed a Diploma in Computer Networking from Government Polytechnic, Nagpur.
Availability
Location
IndiaAuthorized to work in
Job categories
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