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Arshad Hussain

@arshadhussain4

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Desktop Engineer at Cloudsys India troubleshooting Windows 11, network connectivity, and SLA-driven incidents.

India

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What I'm looking for

I'm looking for a new role in a reputed company.

At Cloudsys India, I work as a Desktop Engineer, handling installation and troubleshooting for Windows 11, local and network printers, and MS Outlook.

I troubleshoot LAN and WAN connectivity using Ping, IPConfig, and Tracert, and work with IP configuration, Active Directory, DHCP, DNS, and VPN.

I also manage antivirus installation and work on SLA-driven incident management, prioritizing critical issues and restoring services within defined resolution timelines.

At Healthica Healthcare Pvt Ltd, I managed client relationships, understood client requirements, and coordinated with internal teams to deliver client projects and healthcare marketing and promotional solutions.

Experience

Work history, roles, and key accomplishments

Current

Desktop Engineer

Current

Cloudsys India

Jun 2025 - Present (1 year 4 months)

Installation, troubleshooting of configuring Local & Network Printers. Troubleshooting network connectivity using Ping, IPConfig, Tracert and solving internet related problems LAN & WAN.

Troubleshooting Active Directory Outlook Network Printer Windows Server VPN DLP DHCP DNS ServiceNow Antivirus Citrix VDI Networking Reimaging

Client Associate

Healthica Healthcare Pvt Ltd

Feb 2023 - Apr 2025 (2 years 2 months)

Managed client relationships and handled day-to-day communication to ensure smooth service delivery. Understood client requirements and provided suitable healthcare marketing and promotional solutions.

Customer Relationship Management Communication Skills Coordination Healthcare Marketing