Murad Ismayilov
@muradismayilov
Experienced Senior Customer Service Executive with 7+ years in client management.
What I'm looking for
I am a dedicated Senior Customer Service Executive with over 7 years of experience in customer service, hospitality, and sales. My current role at Qnet Ltd has honed my skills in client management and team leadership, ensuring high customer satisfaction and efficient issue resolution.
My professional journey includes various roles in hospitality and tourism, where I developed expertise in reception supervision, restaurant management, and event coordination. I've also worked in sales and marketing, enhancing my ability to communicate effectively and manage diverse client needs.
I hold a diploma in Hotel and Restaurant Management and have certifications in barista training and medical procedures. I am fluent in Azerbaijani, English, Russian, and Turkish, which has been instrumental in my international work experiences.
Experience
Work history, roles, and key accomplishments
Senior Customer Service Executive
Qnet Ltd
Mar 2022 - Present (3 years 3 months)
Currently working as a Senior Customer Service Executive, focusing on customer care in the direct sales industry. Responsible for resolving customer inquiries and ensuring high levels of satisfaction.
Coordinator
JobTurkiye
Jun 2022 - Jan 2023 (7 months)
Worked as a Coordinator in the recruitment industry, managing client relationships and facilitating the hiring process.
Customer Service Agent
Qnet
Feb 2022 - Jun 2022 (4 months)
Served as a Customer Service Agent, providing support and assistance to customers in the direct sales sector.
Bar Supervisor
Burc Bistro/Cafe
Jul 2021 - Jan 2022 (6 months)
Managed bar operations, ensuring excellent customer service and overseeing staff performance in a fast-paced environment.
Barista
Quzu Restaurant
Apr 2021 - Jun 2021 (2 months)
Provided high-quality coffee service and maintained cleanliness and organization in the café environment.
Owner
Arabica Coffee
Mar 2020 - Dec 2020 (9 months)
Owned and operated a coffee shop, managing all aspects of the business from customer service to inventory management.
Restaurant Supervisor
INJOY Lounge
Apr 2019 - Jan 2020 (9 months)
Supervised restaurant operations, ensuring customer satisfaction and efficient service delivery.
Reception Supervisor
Green Hotel
Apr 2018 - Mar 2019 (11 months)
Oversaw front desk operations, managing guest check-ins and check-outs while ensuring a welcoming environment.
Sales and Marketing Department Manager
Madame Coco
Apr 2018 - Jan 2019 (9 months)
Managed sales and marketing efforts, focusing on customer outreach and product promotion.
Waiter
Rendezvous Lounge
Sep 2017 - Mar 2018 (6 months)
Provided excellent service to guests, taking orders and ensuring customer satisfaction in a busy lounge setting.
Receptionist
Days Hotel
Jan 2017 - Sep 2017 (8 months)
Managed front desk operations, greeting guests and handling reservations and inquiries.
Pool Attendant
Kempinski Hotel Badamdar
Jan 2015 - Jul 2015 (6 months)
Ensured the safety and satisfaction of guests at the pool area, providing assistance as needed.
Guide
VIP Travel MMC
Jan 2014 - Jan 2015 (1 year)
Provided guided tours, ensuring a high level of customer service and satisfaction.
Team Leader
Baku European Games
Aug 2014 - Oct 2014 (2 months)
Led a team in organizing and preparing the boxing area for the European Games, ensuring smooth operations.
Education
Degrees, certifications, and relevant coursework
Azerbaijan Institute of Tourism
Diploma, Hotel and Restaurant Management
2014 - 2016
Completed a diploma in Hotel and Restaurant Management, focusing on the operational aspects of hospitality and service management.
Republican Gymnasium of Arts
High School Diploma, Arts
2004 - 2012
Attended a specialized program in arts, which provided foundational skills in various artistic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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