Open to opportunities

Narmina Aslanli

@narminaaslanli

Message

Customer-focused banking and hospitality professional with strong communication and problem-solving skills.

Azerbaijan

Message

What I'm looking for

I seek a customer-facing role in banking or hospitality where I can use my problem-solving, communication, and CRM skills, grow professionally, and contribute to excellent client experiences.

I am a motivated, adaptable professional with over 3 years of hands-on experience across customer service, hospitality, and retail banking. I consistently deliver high-quality service, resolve problems calmly under pressure, and maintain accuracy when handling client documentation and CRM systems.

My background includes frontline roles in banking contact centers and guest relations at international hotels, where I supported VIP clients, managed reservations, and collaborated with cross-functional teams to improve service standards. I quickly learn new systems and adapt to diverse cultural environments.

I bring strong interpersonal, negotiation, and organizational skills, fluency in Azerbaijani, Turkish, and Russian, and upper-intermediate English. I am customer-focused, detail-oriented, and committed to continuous improvement and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Retail Customer Support Specialist

Current

PashaBank

Dec 2023 - Present (2 years 1 month)

Support daily operations of the retail banking support department, assist clients with product inquiries, and ensure data accuracy in CRM systems to improve service quality.

Customer Service CRM Retail Banking Documentation Cross Functional Collaboration Data Quality Problem Solving

Contact Center Specialist

Leobank

Oct 2023 - Dec 2023 (2 months)

Managed incoming calls, resolved customer complaints, and provided detailed information about banking services and digital products in a high-volume contact center.

Customer Support Complaint Resolution Digital Banking Communication Time Management

Receptionist

Nirvana Mediterranean Excellence Hotel

Apr 2023 - Aug 2023 (4 months)

Performed front desk operations including check-in/out and booking confirmations, delivered personalized guest service, and coordinated requests with hotel departments.

Front Desk Operations Guest Service Complaint Handling Hospitality Communication Multicultural Service Multicultural Services

Guest Relations Officer

DoubleTree by Hilton Kemer

Apr 2022 - Nov 2022 (7 months)

Ensured guest satisfaction through proactive communication and problem solving, supported VIP guests, and coordinated special requests across departments.

Guest Relations VIP Service Problem Solving Coordination Hospitality Attention To Detail Communication

Reservation Specialist

Dora Tourism

Mar 2020 - Mar 2021 (1 year)

Handled individual and group reservations, managed travel arrangements, maintained accurate booking records, and promoted travel packages to ensure customer satisfaction.

Reserving Record keeping Customer Service Sales Support Attention To Detail