Open to opportunities

Rauf Farmanov

@rauffarmanov

Message

Experienced sales and guest relations manager with a focus on customer satisfaction.

Azerbaijan

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated professional with over 7 years of experience in tourism and sales, specializing in guest relations and customer engagement. My journey began with a Bachelor's degree in Tourism and Management, followed by a Master's in Business Management, both from Antalya Bilim University. This educational background has equipped me with the necessary skills to excel in dynamic environments.

Throughout my career, I have held various positions, including Guest Relations Manager, Sales Manager, and Marketing Manager. My ability to communicate effectively and resolve conflicts has allowed me to build strong relationships with clients, resulting in increased sales and customer satisfaction. I am passionate about promoting services and enhancing the overall guest experience, which has been a key driver of my success in the hospitality and sales sectors.

Experience

Work history, roles, and key accomplishments

Sales Manager

PRO GAMING SOFTWARE LTD

Apr 2024 - Present (1 year 3 months)

Managed VIP players personally, focusing on individual upsell approaches and analyzing gaming activity. Communicated with players via various channels, providing consultations on bonuses and privileges.

Upselling Dispute Resolution

Sales Manager

ZebraCall

Jun 2022 - Present (3 years 1 month)

Conducted warm and cold calls to engage potential clients and handle objections. Assisted clients with website navigation and provided general website information, boosting sales.

Cold Calling Warm Calling Objection Handling

Sales Manager

Mona MMC

Dec 2021 - Present (3 years 7 months)

Identified and attracted new sales points, expanding the company's market reach. Conducted wholesale sales of products, consistently meeting sales targets and generating reports.

Sales Wholesale Negotiation Reporting

Marketing Manager

Baliqli Gol

Jun 2021 - Present (4 years 1 month)

Developed and managed the marketing budget, ensuring efficient allocation of resources. Planned and executed advertising and marketing campaigns, including online advertising and PR activities.

Marketing Strategy Budget Management Marketing Campaigns PR Content Creation

Guest Relations Manager

Scala

Jun 2016 - Present (9 years 1 month)

Provided efficient and polite reception for hotel and event guests, ensuring a positive experience. Promoted and sold additional hotel services, contributing to revenue growth and maintaining the company's reputation.

Customer Service Conflict Resolution Sales CRM Software

Translator

Altin Portakal

Nov 2015 - Present (9 years 8 months)

Performed oral and written translations for various events and communications. Accompanied event guests and conducted tours, facilitating smooth interactions and enhancing their experience.

Translation event support Communication

Education

Degrees, certifications, and relevant coursework

Antalya Bilim University

Bachelor’s degree, Management

Completed a Bachelor's degree in Management within the Faculty of Tourism and Management. Gained foundational knowledge in business and tourism operations.

Antalya Bilim University

Master’s degree, Management

Pursued a Master's degree in Management from the Faculty of Business Management. Developed advanced skills in strategic business operations and leadership.