Open to opportunities

muodebe paschal

@muodebepaschal

Message

Remote customer care professional with 5+ years resolving issues across phone, chat, and email.

Nigeria

Message

What I'm looking for

I’m looking for full-time, remote customer care or call center roles where I can handle phone/chat/email support, resolve issues, use CRM/ticketing systems, and work with global teams while maintaining high customer satisfaction.

I’m a remote customer care representative with 5+ years of experience handling inbound and outbound customer interactions. I focus on reliable, customer-first service—answering quickly, communicating clearly, and resolving issues without escalating unnecessarily.

At Saifa Studios (2019–2024), I managed high-volume customer inquiries through phone, WhatsApp, email, and online messaging. I tracked cases in CRM/ticketing tools, provided product and service guidance, and maintained a calm, empathetic approach—especially with frustrated customers.

I’m comfortable working remotely with global customers across time zones, using tools like Zoom, Google Workspace, and VoIP/call systems. With strong verbal and written English and disciplined remote work habits, I help drive customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Saifa Studios

Jan 2019 - Jan 2024 (5 years)

Handled high-volume customer inquiries via phone, WhatsApp, email, and online messaging, resolving issues while meeting response-time targets. Logged and tracked cases in CRM/ticketing systems and provided product guidance, using an empathetic approach to manage escalations and maintain customer satisfaction.

Customer Escalation Ticketing Systems