Muneeb Azam

MA

Open to opportunities

Muneeb Azam

@muneebazam

Dedicated onboarding and tech support specialist with customer service expertise.

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As a Technical Specialist with a strong background in onboarding and tech support, I have honed my skills in assisting clients with various technical issues, ensuring a seamless experience from account setup to troubleshooting. My experience at HL Pro Tools has equipped me with the ability to handle complex client inquiries and provide effective solutions, enhancing customer satisfaction.

Previously, I served as a Compliance Specialist at KeepTruckin, where I responded to customer inquiries across multiple channels and maintained detailed records of interactions. My role involved guiding customers through product features and collaborating with internal teams to improve user experience. I have also led customer service teams, training new hires and managing operations to optimize performance.

Experience

Work history, roles, and key accomplishments

HT

Technical Specialist

HL Pro Tools

Aug 2023 - Oct 2023 (2 months)

Provided technical support and onboarding for clients, assisting with account setup, funnels, automations, integrations, and troubleshooting domain issues.

Technical Support Onboarding Client Management Troubleshooting Integration Automation Compliance

KE

Compliance Specialist

KeepTruckin

Oct 2021 - Oct 2022 (1 year)

Responded to customer inquiries via phone, email, and chat, providing product support and troubleshooting assistance while maintaining detailed records of interactions.

Customer Support Troubleshooting Communication Product Knowledge Escalation Management Customer Satisfaction

EA

Technical Professional

EVSE Adapters

Jul 2021 - Aug 2022 (1 year 1 month)

Provided advanced technical support for EVSE adapters, handling customer queries and utilizing Zendesk for effective communication.

Technical Support Zendesk Communication Problem Solving Customer Service

AC

Customer Service Team Lead

Abacus Consulting

Jan 2021 - Oct 2021 (9 months)

Managed a team of 5, handling B2B calls and educating clients on COVID testing processes while optimizing sales tactics.

Team Management Customer Education Training Documentation

VI

Customer Service Specialist

Virtism

Mar 2020 - Jul 2021 (1 year 4 months)

Assisted customers with software-related queries, including installation and activation, while managing refunds and upselling products.

Installation Upselling CRM Management Onboarding Communication

AL

Sales Representative

ArhamSoft (Pvt) Ltd

Sep 2017 - Aug 2019 (1 year 11 months)

Conducted outbound calls to assist clients with debt management, gathering information and pitching services effectively.

Outbound Calling Debt Management Sales Pitching Customer Support Communication Relationship Management

ML

Customer Support Specialist

Mindbridge Pvt Ltd

Sep 2016 - Jun 2017 (9 months)

Handled incoming calls for a US-based campaign, processing orders and gathering payment information while pitching products.

Order Processing Customer Support Communication Sales Client Management

Education

Degrees, certifications, and relevant coursework

UP

University of Central Punjab

Master of Commerce, Commerce

2018 - 2020

PC

Punjab Group of Colleges

Bachelor of Commerce, Commerce

2016 - 2018

Tech stack

Software and tools used professionally

Gmail

Zendesk

Availability

Open to opportunities

Location

Pakistan

Authorized to work in

Job categories

Technical Specialist Customer Support Specialist Technical Support Specialist

Skills

Technical Support Onboarding Customer Service Troubleshooting Zendesk Communication Client Services Installation Sales Gmail

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