saddam hussain
@saddamhussain14
Technical Support Specialist at Motive troubleshooting fleet hardware, software, and integrations while maintaining ~98% CSAT.
PakistanWhat I'm looking for
At Motive, I troubleshoot fleet hardware and software for customers across phone, email, and chat. I work with Vehicle Gateway, AI Dashcam Plus, Fleet Dashboard, and Driver App issues.
I handle connectivity, logs and HOS, driver and vehicle setup, integrations, and billing or fulfillment workflows. I’ve maintained ~98% CSAT by resolving issues efficiently and setting clear expectations.
At Softsteer, I supported clients using Wellyx, a B2B SaaS platform, through live chat and email. I also delivered product demonstrations and onboarding sessions for international clients.
Earlier, I provided customer and technical support at Digitech Outsourcing Solutions and handled orders, refunds, and Walmart+ subscriptions at Ibex International.
Experience
Work history, roles, and key accomplishments
Provided Tier 1 phone, email, and chat support for Motive hardware and software, resolving technical issues end-to-end. Maintained ~98% CSAT and collaborated with cross-functional teams to ensure smooth case resolution.
Client Support | Onboarding Specialist
Softsteer
Nov 2024 - Jun 2025 (7 months)
Provided client support and onboarding for Wellyx, a B2B SaaS platform, via live chat and email. Delivered product demos and troubleshooting for integrated smart lock hardware.
Customer Support | Technical Support Specialist
Digitech Outsourcing Solutions
Sep 2023 - Mar 2024 (6 months)
Provided customer support for Puppy Wireless and US online wallets across live chat, call, and email. Used internal platforms to resolve technical issues efficiently.
Senior Customer Support Specialist
Ibex International
Jul 2022 - Jan 2023 (6 months)
Handled orders, refunds, and subscription management using CCA1 and CCA2. Managed Walmart+ subscriptions and escalated complex issues to relevant departments.
Education
Degrees, certifications, and relevant coursework
Beaconhouse School System
O Levels, General Studies
Completed O Levels and Intermediate studies at Beaconhouse School System.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
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