MUNEEB AHMED

Managed Ecommerce clients, projects, and day-to-day operations. Coordinated clients, internal teams, and service providers, developed upselling and retention workflows, and managed project timelines and deliverables.

Managed end-to-end social media marketing including content calendar planning, post scheduling, campaign strategy development, and creative content creation to drive engagement and brand growth.

Led a team of support agents to handle USA and UK customer inquiries. Provided direct support through Gorgias and other CRM platforms, handled escalations, and trained new team members.

Managed daily Ecommerce operations across Shopify, Amazon, and other marketplaces. Coordinated order processing, shipping, and customer service issues using ShipStation and Shopify.

Designed engaging posts, stories, and reels aligned with brand identity. Planned, scheduled, and published content across platforms and analyzed performance metrics to optimize strategies.

Enrolled in a Bachelor's in Business Information Technology program.

Completed Matriculation with a focus on Computer Science.

Completed Intermediate (High School) with a focus on Pre-Engineering.