Open to opportunities

Munachi Ndubuisi

@munachindubuisi

Message

Customer-focused Customer Service Administrator skilled in appointment setting and lead qualification.

Nigeria

Message

What I'm looking for

I’m seeking a customer-facing role where I can apply appointment setting, lead qualification, and CRM skills in a collaborative team that values reliability, growth, and excellent client outcomes.

I am a detail-oriented Customer Service Administrator with over two years' experience in cold calling, appointment setting, administrative support, and client communication across phone, email, and CRM platforms.

At Longe Medical Center I managed high-volume scheduling, verified patient information, coordinated with medical staff, and reduced no-show rates through reminders and follow-ups. At The Oasis Tech Agency I conducted 200+ outbound calls daily, qualified leads, handled objections, updated CRM records, and consistently met KPIs.

I bring strong communication, problem-solving, time management, and attention to detail, and I work well independently while adapting quickly to new processes and tools like Convoso and Vicidial.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Longe Medical Center

Jan 2023 - Jan 2024 (1 year)

Scheduled and managed patient appointments across phone, email, and online platforms, verified patient information, and coordinated with medical staff to reduce no-show rates through reminders and follow-ups.

Scheduling CRM Record keeping Microsoft Office VICIdial Time Management

Cold Caller / Lead Generation

The Oasis Tech Agency

Jan 2022 - Jan 2023 (1 year)

Conducted 200+ outbound calls daily to qualify prospects, handled objections to convert cold leads into warm opportunities, and maintained CRM records while consistently meeting KPIs.