Open to opportunities

Munachi Ndubuisi

@munachindubuisi

Message

Customer-focused Customer Service Administrator skilled in appointment setting and lead qualification.

Nigeria

Message

What I'm looking for

I’m seeking a customer-facing role where I can apply appointment setting, lead qualification, and CRM skills in a collaborative team that values reliability, growth, and excellent client outcomes.

I am a detail-oriented Customer Service Administrator with over two years' experience in cold calling, appointment setting, administrative support, and client communication across phone, email, and CRM platforms.

At Longe Medical Center I managed high-volume scheduling, verified patient information, coordinated with medical staff, and reduced no-show rates through reminders and follow-ups. At The Oasis Tech Agency I conducted 200+ outbound calls daily, qualified leads, handled objections, updated CRM records, and consistently met KPIs.

I bring strong communication, problem-solving, time management, and attention to detail, and I work well independently while adapting quickly to new processes and tools like Convoso and Vicidial.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Longe Medical Center

Jan 2023 - Jan 2024 (1 year)

Scheduled and managed patient appointments across phone, email, and online platforms, verified patient information, and coordinated with medical staff to reduce no-show rates through reminders and follow-ups.

Scheduling CRM Record keeping Microsoft Office VICIdial Time Management

Cold Caller / Lead Generation

The Oasis Tech Agency

Jan 2022 - Jan 2023 (1 year)

Conducted 200+ outbound calls daily to qualify prospects, handled objections to convert cold leads into warm opportunities, and maintained CRM records while consistently meeting KPIs.

Cold Calling Lead Qualification CRM Objection Handling Outbound Calling VICIdial KPIs Communication