Mujtaba baba
@mujtabababa
Compliance manager blending fraud-prevention, customer trust, and growth-focused marketing.
IndiaWhat I'm looking for
I’m a strategic, results-driven professional with a strong background in compliance management and marketing. I focus on building processes that protect customers and the business—while also improving operational efficiency and supporting measurable growth.
In compliance roles, I managed and responded to customer complaints through email and telephonic communication, provided service-related technical assistance, and gathered structured customer satisfaction feedback. I also supported payment collection coordination and resolved service issues with external providers, while using analytical thinking to reduce risk and strengthen workflows.
Most recently, as a Customer Service Representative at Amazon, I investigated customer accounts using data tools to detect fraud and prevent concession abuse. I enforced company policies on high-value refund and replacement claims, resolved escalated disputes across phone/chat/email, audited transaction trends to identify systemic risks, and consistently exceeded quality assurance, case accuracy, and handle time performance metrics.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Amazon
Jan 2026 - Apr 2026 (3 months)
Investigated customer accounts using data tools to detect fraud and prevent concession abuse. Enforced refund and replacement policies and resolved escalated disputes via phone, chat, and email while supporting loss-prevention workflows.
Compliance Manager
Movee
Mar 2025 - Nov 2025 (8 months)
Managed and responded to customer complaints via email and telephonic communication to ensure timely resolution and customer satisfaction. Provided technical assistance, conducted customer satisfaction surveys, and coordinated collection of outstanding payments with external providers.
Associate Compliance Manager
Movee
Apr 2024 - Mar 2025 (11 months)
Handled customer complaints through email and telephonic communication, ensuring timely resolution and customer satisfaction. Supported service-related inquiries with technical assistance, conducted satisfaction surveys, and helped coordinate collection of outstanding payments with external providers.
Marketing and Sales Executive
Chinar Enterprises
Jul 2021 - Feb 2024 (2 years 7 months)
Designed and implemented marketing strategies to increase sales and improve brand reach. Engaged clients to deliver customized solutions and collaborated cross-functionally to boost product visibility, drive customer engagement, and support campaign success.
Education
Degrees, certifications, and relevant coursework
Cluster University
Bachelor's in Business Administration, Business Administration
2018 - 2021
Completed a Bachelor's degree in Business Administration at Cluster University in Srinagar from 2018 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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