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Lalita Lalita

@lalitalalita

I improve global compliance operations through scalable SOPs, audit frameworks, automation, and seller-experience improvements.

India

Message

At Amazon Corporate, I lead compliance-process improvements across global marketplaces, including document review, seller appeals, policy audits, and regulatory validation.

I reduced document-review repeat contacts by 9.5% across five-plus NA and APAC stores, consolidated 250 product SOPs into seven category-based SOPs, and reduced non-genuine Pending Amazon Action scenarios by 25%.

I've built audit, enforcement, escalation, onboarding, query-management, and operational-efficiency frameworks; coached teams against KPIs; and use SQL, Tableau, and large-scale data analysis to improve resolution speed and seller experience.

Experience

Work history, roles, and key accomplishments

Current

Senior Compliance Process Specialist

Current

Amazon Corporate

Dec 2024 - Present (1 year 9 months)

Implemented Snowball-sensitive case review and resolution for RISC Downstream WW, reducing document review repeats by 9.5%. Revamped SOPs for NA and APAC stores, created category-based SOPs, and developed a framework for Policy Audits tasks.

Compliance Process Improvement SOP Development Data Analysis Training Project Management Risk Assessment

Compliance Manager

Amazon Corporate

Oct 2020 - Nov 2024 (4 years 1 month)

Created efficiency improvement tools and frameworks to reduce resolution time and identify evasive seller practices. Monitored KPIs, coached team members, and led initiatives to enhance first-touch resolution and automate time tracking.

Compliance Process Improvement KPI Monitoring Team Management Data Analysis Automation Risk Assessment

Compliance Subject Matter Expert

Amazon Corporate

Oct 2019 - Oct 2020 (1 year)

Worked on process improvement initiatives to enhance team efficiency and ensure zero defects. Managed weekly business reviews with program stakeholders and legal team.

Compliance Process Improvement Stakeholder Management Business Reviews Quality Assurance

Senior Compliance Associate

Amazon Corporate

Apr 2018 - Jan 2020 (1 year 9 months)

Performed verification for Sev.1 and 2 requests, supported as a Query and Audits specialist, and managed escalations for US, Canada, and India marketplaces. Collaborated with program stakeholders to create one-stop SOPs.

Compliance Escalation Management Audit Query Management Stakeholder Collaboration

Team Lead

Amazon Corporate

Jan 2019 - Oct 2019 (9 months)

Involved in major process onboarding and launches, including tool onboarding, SOP creation, and audit framework creation. Created work-allocation schedules and deployed a query management tool.

Onboarding SOP Development Audit Frameworks Query Management Team Leadership Project Management

Compliance Associate

Amazon Corporate

Jul 2016 - Apr 2018 (1 year 9 months)

Worked on compliance document verification for multiple marketplaces, validating seller and vendor documents against regulatory standards. Selected as Process trainer and onboarded 8 batches.

Compliance Document Verification Regulatory Compliance Training Onboarding

Catalog Specialist

Amazon Corporate

Sep 2014 - Jul 2017 (2 years 10 months)

Worked as Catalog specialist (L2) for US and Canada marketplaces, supporting retail business systems. Selected as Process trainer and supported new hire training.

Catalog Management Data Analysis Training Quality Assurance

Process Executive

Infosys BPO Limited

Jun 2013 - Aug 2014 (1 year 2 months)

Provided technical voice support for British Telecom, achieving one-contact resolution. Attended voice and accent training and supported team escalations.

Technical Support Voice support Customer Service Escalation Management