Akshata kesur

Review and process seller brand approval applications, verifying documentation for marketplace compliance and product authenticity. Handle end-to-end counterfeit investigations, validate seller authenticity, and reinstate blocked listings after verification.

Handled customer queries and complaints related to orders, deliveries, returns, payments, and product information via voice calls. Ensured high customer satisfaction through effective problem-solving and timely resolution.

Made outbound calls to onboard new customers and introduced them to IndiaMart's paid subscription services. Trained and engaged customers on platform features, resolved issues, and consistently met conversion targets.

Conducted cold calls to schedule product demos and generate qualified leads. Built client relationships, identified customer needs, and closed sales deals while preparing performance reports.

Pursued an MBA degree, gaining advanced knowledge in business management and operations.

Completed a Bachelor of Business Administration (B.B.A) degree, building a foundation in business principles.

Completed Higher Secondary Certificate (H.S.C) with a focus on general studies.

Completed Secondary School Certificate (S.S.C) with a focus on general studies.