Open to opportunities

Nikkipaul Chinta

@nikkipaulchinta

Message

Detail-oriented Compliance Officer with expertise in customer service.

India

Message

What I'm looking for

I am looking for a role that values compliance and customer service excellence, with opportunities for growth and development.

I am a detail-oriented Compliance Officer with over 6 years of experience in compliance analysis, customer service, and technical support. My expertise lies in risk assessment, regulatory compliance, and resolving customer issues, particularly in the fintech sector. I have a proven track record of maintaining high compliance standards and improving operational efficiency, which has been recognized through multiple awards for performance excellence.

In my current role at Coinbase India Services, I conduct compliance reviews and audits, ensuring adherence to AML/KYC regulations. My previous positions have equipped me with strong customer support skills, where I managed multi-channel support and developed SOPs to enhance operational efficiency. I thrive in collaborative environments and am dedicated to delivering exceptional customer service while ensuring compliance with regulatory requirements.

Experience

Work history, roles, and key accomplishments

Current

Compliance Officer

Current

Coinbase India Services Private Limited

May 2022 - Present (3 years 2 months)

Conducted compliance reviews, audits, and risk assessments to ensure adherence to regulatory requirements. Maintained and updated compliance documentation, policies, and procedures in line with AML/KYC regulations.

Compliance Monitoring Risk Assessment Fraud Prevention Regulatory Compliance

Senior eSupport Officer

Knoah Solutions Limited

Jan 2021 - Jun 2022 (1 year 5 months)

Provided customer support to over 150+ clients daily via chat and email, ensuring fast issue resolution. Assisted customers with billing inquiries, refunds, and earnings-related concerns, maintaining high CSAT scores.

Customer Support Email Support Live Chat Customer Satisfaction SOP Development

Senior Customer Service Associate

Teleperformance Limited

Feb 2017 - Sep 2020 (3 years 7 months)

Managed multi-channel customer support, handling chat inquiries and troubleshooting technical issues. Resolved complex customer concerns, leading to a 20% increase in customer satisfaction.

Technical Troubleshooting Customer Satisfaction CRM Tools Training

Technical Support Executive

Aegis Limited

Mar 2016 - Jan 2017 (10 months)

Delivered remote troubleshooting and technical support for hardware/software-related issues. Diagnosed and resolved network, system, and software problems while maintaining SLA compliance.

Technical Support Troubleshooting SLA

Education

Degrees, certifications, and relevant coursework

NIIT University

B.Com (Computers), Computers

Completed a Bachelor of Commerce with a specialization in Computers. This program provided a foundational understanding of both business principles and computer applications.

Board of Secondary Education

Intermediate (MPC), MPC

Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry (MPC). This provided a strong scientific and mathematical foundation.