Open to opportunities

charanjeet kaur

@charanjeetkaur

Message

Results-oriented compliance manager with 10 years in digital marketing.

India

Message

What I'm looking for

I am looking for a role that values leadership and offers opportunities for growth, where I can leverage my skills in compliance and team management.

I am a performance-driven professional with over 10 years of experience in the e-commerce and digital marketing domain. My journey has equipped me with a robust skill set in team management, performance management, and conflict resolution. I have successfully led teams of over 4,000 associates, driving initiatives that enhance quality and compliance across various projects.

My expertise includes Six Sigma methodologies, where I hold a Green Belt certification, and I am proficient in using automation marketing tools like Marketo and Sprinklr. I have a proven track record of developing quality assessment strategies and implementing them effectively, ensuring that my teams meet and exceed client-defined KPIs and SLAs. My strong analytical skills allow me to interpret data effectively, identify trends, and implement solutions that drive performance improvements.

Experience

Work history, roles, and key accomplishments

Current

Compliance Manager I

Current

Amazon Development Center

Aug 2022 - Present (2 years 10 months)

Managed a team of 20 associates, ensuring customer safety and compliance with Amazon policies. Drove initiatives to improve node-level quality and revamped quality parameters.

Team Management Compliance Quality Assurance Project Management Data Analysis Six Sigma

Associate Manager

HCL Technologies Ltd

Jul 2021 - Present (3 years 11 months)

Managed a team of 20 agents across multiple service lines, monitoring KPIs and SLAs. Conducted performance reviews, managed shifts, leaves, and appraisals, and identified performance improvement opportunities.

Team Leadership KPIs SLA Management Performance Management Process Improvement Escalation Management Training Development Quality Control

Quality Analyst

Accenture Private Services Ltd

Nov 2016 - Present (8 years 7 months)

Analyzed and provided decisions on advertisements in adherence to Google Ad-words policies. Handled a team of 6, delegating work to maintain performance and quality.

Team Leadership Root Cause Analysis Training Delivery

Quality Analyst

Global Logic Pvt. Ltd

Jun 2014 - Present (11 years)

Analyzed and provided decisions on advertisements for excellent user and advertiser experience, enforcing adherence to IBA policies. Mentored new team members and briefed on policy updates.

Enforcement Mentoring Data Reporting Process Improvement Quality Control Trend Analysis

Education

Degrees, certifications, and relevant coursework

Guru Nanak Institute of Technical Campus

B. Tech, Computer Science and Engineering

Grade: First class

Completed a Bachelor of Technology in Computer Science and Engineering. Graduated with First Class honors, demonstrating strong academic performance in the field.