abi User
@abisms
I improve compliance operations and customer outcomes through analysis, quality, and process improvement.
IndiaWhat I'm looking for
I've spent 6 years at Amazon improving global trade compliance operations, quality, and process accuracy. I evaluated regulatory cases, investigated exceptions, and partnered with global stakeholders to resolve complex compliance issues.
As a Subject Matter Expert, I led and mentored up to 42 associates, developed SOPs and training materials, and supported consistent quality and productivity performance. I expanded a trade compliance audit and defect-correction process across five countries, saving $326MM in import duty in 2022.
I've also delivered process automation and database-management improvements that raised team quality from 97% to 99.16% and increased productivity by 24% in H1 2022. Earlier process initiatives improved team quality by 11% in 2021.
In my current Customer Success Manager role at Mentorshala Media, I manage operational workflows, customer interactions, feedback analysis, and documentation to improve service quality, issue resolution, and retention. My earlier sales and business development experience strengthened my customer relationship management and consultative communication skills.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Mentorshala Media
Apr 2025 - Present (1 year 5 months)
Managed day-to-day operational activities, customer interactions, and operational workflows while ensuring adherence to service-level agreements and quality standards. Collaborated with internal teams to improve customer experience and retention.
Evaluated compliance cases by interpreting policies and SOPs to ensure regulatory compliance, conducted investigations and quality reviews, and led and mentored teams of up to 42 associates. Collaborated with global stakeholders to resolve compliance issues and improve operational processes.
Evaluated products against regulatory requirements and internal compliance policies for global marketplaces, investigated compliance exceptions, and documented findings with accuracy. Partnered with cross-functional teams to resolve operational issues and contributed to process improvement initiatives.
Senior Business Development Executive
Vidyartha
May 2016 - Jan 2017 (8 months)
Built client relationships through consultative sales and effective communication, managed lead generation, customer follow-ups, and CRM documentation. Worked with cross-functional teams to improve customer engagement and satisfaction.
Business Development Executive
Zenify
Sep 2014 - Apr 2016 (1 year 7 months)
Guided customers through the sales process and built long-term client relationships, prepared customer documentation, and coordinated with internal stakeholders. Achieved sales targets through consultative selling and effective communication.
Education
Degrees, certifications, and relevant coursework
Acharya Institute of Technology
Master of Business Administration, Sales and Marketing
2012 - 2014
Pursued a Master of Business Administration with a focus on Sales and Marketing.
CMS College of Science & Commerce
Bachelor of Business Management, Business Management
2009 - 2012
Completed a Bachelor of Business Management with a focus on Business Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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