Mujahid Hussain
@mujahidhussainlashar
I support customers and project workflows using Salesforce, AI tools, reporting, and clear team communication.
PakistanWhat I'm looking for
I've supported international customers at Mindbridge and Ibex for three years, resolving technical and billing inquiries across chat, email, and voice channels.
I used Salesforce to track customer interactions, maintained resolution records, and worked with teams to escalate cases within SLA timeframes. I also supported process documentation and basic team training.
Alongside customer support, I've managed social media accounts across Facebook, Instagram, LinkedIn, TikTok, and X, creating content, scheduling posts, and tracking performance with Meta Suite and Google Analytics.
I'm building on my BBA in Project Management through project-planning coursework and self-learning in Trello, Asana, Monday.com, Notion, ChatGPT, Gemini, Zapier, and Make. I'm interested in applying AI-assisted workflows, task coordination, and customer communication in a remote role.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Mindbridge / Ibex
Jan 2021 - Dec 2024 (3 years 11 months)
Handled customer inquiries via chat, email, and voice channels, resolving technical and billing issues. Tracked interactions using Salesforce CRM and collaborated with teams to resolve cases within SLA timeframes.
Social Media Manager
Unknown
Managed social media accounts and created engaging content. Increased audience engagement through trend-based strategies and tracked performance using analytics tools.
Education
Degrees, certifications, and relevant coursework
University of Lahore
Bachelor of Business Administration, Project Management
Bachelor of Business Administration in Project Management, completed in 2025.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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