Looking for a job

Fatima Yameen

@fatimayameen

Message

I resolve customer issues and coordinate smooth digital workflows.

Pakistan

Message

What I'm looking for

I'm looking for a customer support, administrative, or client coordination role where I can resolve inquiries, manage organized workflows, communicate with clients and teams, and contribute to positive customer experiences.

I've supported a U.S.-based client through email, chat, and Discord, resolving customer issues, assisting with account access and platform navigation, and escalating concerns when needed.

I've also coordinated social media and client workflows for an agency and freelance clients, managing content calendars, Meta Ads, campaign leads, and communication between clients and creative teams.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Freelance – U.S.-Based Client (Undisclosed)

Jul 2025 - Jul 2026 (1 year)

Provided customer support via email, chat, and Discord, resolving issues and assisting with account access and platform navigation. Tracked recurring issues and coordinated with internal teams for escalations.

Customer Support Email Support Live Chat Discord Issue Resolution Client Communication Escalation Management

Social Media & Client Coordinator

Digital Marketing Agency

Jan 2025 - Apr 2025 (3 months)

Managed social media accounts for multiple clients, including content scheduling and publishing. Coordinated between clients and designers, managed content calendars in ClickUp, and ensured smooth project execution.

Social Media Management Content Scheduling ClickUp Client Communication Project Coordination Content Calendar

Social Media & Marketing Assistant

Freelance

Jan 2024 - Aug 2024 (7 months)

Managed and grew Facebook and Instagram pages, improving reach and engagement. Set up Meta Ads with lead forms, tracked leads in Google Sheets, and developed content and campaign strategies.

Social Media Management Facebook Instagram Meta Ads Lead Generation Google Sheets Content Strategy Campaign Management