Looking for a job

Abdullah Amier

@abdullahamier

Customer Service Representative at a BPO campaign who improved sales by 30% through a new customer relationship management system.

Pakistan

Message

What I'm looking for

I'm aiming to support the optimization of quality processes and improve customer satisfaction.

As a Customer Service Representative on a BPO campaign, I answered customer calls, emails, and messages and resolved complaints with accurate solutions. I also improved sales by 30% by implementing a new customer relationship management system.

As a content writer, I helped small businesses drive sales by telling their brand stories and strengthening their social media presence. On a BPO campaign, I managed Facebook, Instagram, and Linktree accounts and analyzed ad parameters to assess whether campaigns reached their target audience at the right time.

Experience

Work history, roles, and key accomplishments

CSR (Customer Service Representative)

BPO campaign

Jul 2024 - Nov 2025 (1 year 4 months)

Handled customer calls, emails, and messages professionally and promptly. Resolved customer complaints by identifying issues and providing accurate solutions.

CSR Excel performance reporting Sales Social Media Manager Administration

Social media strategist/ manager

BPO campaign

May 2024 - Oct 2025 (1 year 5 months)

Managed Facebook, Instagram, and Linktree accounts, and drove strategic moves to gain audience. Analyzed ad parameters to ensure target audience engagement at the right time.

Social Media Management Facebook Instagram Linktree Advertising Analytics Audience Engagement

Content writer

Remotely

Sep 2021 - Jun 2024 (2 years 9 months)

Helped small businesses drive more sales by focusing on brand storytelling and highlighting their market presence. Maintained customer records by updating account information and service details.

Content Writing Storytelling Social Media Customer Records