Ahavethan Mariyaratnam
@ahavethanmariyaratna
Patient Care Advisor at ZAVA / Asda Online Doctor, resolving patient care issues and earning the team's most named Trustpilot reviews in four of eleven months.
United KingdomWhat I'm looking for
At ZAVA / Asda Online Doctor, I’m a first point of contact for patients, resolving questions about accounts, orders, pharmacy, delivery and treatment. I investigate issues across internal systems and work with pharmacists, clinicians and delivery partners to bring cases to resolution; patients named me in the most Trustpilot reviews on the team in four of eleven months.
Previously, I supported a colleague one to one at London Borough of Barking and Dagenham, adapting digital tools and processes while preserving their independence. I also led a project at LycaHealth to build a healthcare products database, delivering it two months ahead of schedule. I’m a native French speaker, fluent in English, and look forward to contributing to an international, customer-focused team after I return to Portugal.
Experience
Work history, roles, and key accomplishments
Patient Care Advisor
ZAVA / Asda Online Doctor
Jan 2025 - Present (1 year 9 months)
Acted as first point of contact for patients by phone and email, resolving enquiries about accounts, orders, pharmacy, delivery and treatment. Investigated issues across multiple internal systems and liaised with pharmacists, clinicians, and delivery partners to bring cases to resolution.
Support Worker
London Borough of Barking and Dagenham
Jan 2023 - Dec 2024 (1 year 11 months)
Provided structured one-to-one support to a visually impaired customer-service colleague, adapting digital tools and processes to their needs. Helped organise case preparation, correspondence, and workload, contributing to an improvement of approximately 30% in performance.
Administrative Assistant
Shirdi Sai Baba Organisation
Jan 2021 - Dec 2022 (1 year 11 months)
Part of the team that ran the centre, managing schedules and events (some attended by up to 2,000 people) and helping to run the daily programme.
Content and Finance Administration
Mooji Foundation
Jan 2018 - Dec 2021 (3 years 11 months)
Supported content administration and metadata for Mooji TV before progressing to finance administration, handling invoices, reconciliations, reporting and Excel-based records.
Accounts Assistant
LycaHealth
Jan 2017 - Dec 2018 (1 year 11 months)
Led a nine-month project to build a healthcare products database, liaising with senior stakeholders and delivering two months ahead of schedule.
Education
Degrees, certifications, and relevant coursework
Bayes Business School, City, University of London
BSc, Management
2009 - 2013
BSc Management degree from Bayes Business School, City, University of London, completed in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Job categories
Interested in hiring Ahavethan?
You can contact Ahavethan and 90k+ other talented remote workers on Himalayas.
Message AhavethanGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
