Muhammed Thasneem
@muhammedthasneem
IT Support Engineer and Admin Coordinator optimizing systems, HR workflows, and technical operations.
United Arab EmiratesWhat I'm looking for
I am an IT Support Engineer and Admin Coordinator with over five years of hands-on experience resolving IT issues faster and improving system efficiency across multi-location environments.
I have delivered measurable results such as reducing ticket resolution time by 30%, ensuring 99.9% uptime for distributed teams, and improving client request processing by 40% through Zoho CRM enhancements.
My background spans system and network administration, digital signage management, PHP/WordPress web development, and HRIS/HR operations including recruitment, payroll, and onboarding process improvements.
I bring a practical, results-driven approach to technical support and HR coordination, with strengths in documentation, vendor coordination, and training to drive operational reliability and business continuity.
Experience
Work history, roles, and key accomplishments
DPAdmin Coordinator
DAMAC Properties
Jan 2025 - Present (8 months)
Manage IT and HR operations including recruitment, payroll, technical support, vendor coordination, and documentation to ensure smooth business workflows and improved efficiency.
Helpdesk Technician
Message Point Media
Nov 2019 - Jan 2024 (4 years 2 months)
Resolved 50+ IT support tickets/month, maintained 99.9% uptime for U.S. teams, implemented Zoho CRM enhancements that reduced client request processing time by 40%, and trained new staff.
Network Engineer
Nipun Net Solutions
Nov 2018 - Aug 2023 (4 years 9 months)
Configured and optimized 20+ secure network environments, installed CCTV and access points across 15+ sites, and conducted IP audits to improve security compliance by 35%.
Web Developer
Alvaro Techno Solutions
Jan 2018 - May 2018 (4 months)
Developed and tested PHP-based applications and websites, performed integrations and troubleshooting to ensure seamless business operations.
Junior Web Developer
Ziventure Technologies
Aug 2016 - Nov 2017 (1 year 3 months)
Developed PHP test code for new applications and websites, collaborated with cross-functional teams, and conducted testing to support seamless integrations and issue resolution.
Education
Degrees, certifications, and relevant coursework
CUCalicut University
Bachelor of Science, Computer Science
2013 - 2016
Completed a Bachelor of Science in Computer Science with coursework in programming, web development, and systems administration.
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
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