Muhammad Zubair
@muhammadzubair14
Operations and automation consultant building role-based portals and hiring workflows at Self-Employed.
PakistanWhat I'm looking for
At Self-Employed, I engineered role-based web portals for agents and administrators, with access controls that streamline status updates and operational workflows.
I also designed a recruitment funnel using Google Forms and Apps Script, and developed KPI, quality assurance, and ticket-volume dashboards connected to Google Sheets.
At Yarbo, I deliver technical support for an autonomous robotics platform across US and European markets. I resolve hardware, software, connectivity, and navigation issues, maintaining 90%+ CSAT.
At Mindbridge, I was promoted to Team Lead/Operations Lead for Revolut's chargeback and dispute department. I built KPI dashboards and reported performance metrics to enterprise client stakeholders; previously, at Revolut, I resolved fraud and chargeback disputes with a 50%+ case win ratio.
Experience
Work history, roles, and key accomplishments
Freelance Operations & Automation Consultant
Self-Employed
Sep 2026 - Present (1 month)
Engineered scalable web applications with role-based access control for team agents and administrators. Designed automated recruitment funnels and zero-subscription KPI dashboards using Google Apps Script.
Technical Support Specialist
Yarbo
Sep 2026 - Present (1 month)
Delivered end-to-end technical support for an international autonomous robotics platform across US and European markets. Resolved complex hardware, software, connectivity, and navigation issues, achieving 90%+ CSAT.
Team Lead / Operations Lead
Mindbridge
May 2025 - Jul 2026 (1 year 2 months)
Promoted to Team Lead/Operations Lead for Revolut's chargeback and dispute department. Coached agent teams, built real-time KPI dashboards, and owned risk mitigation and quality assurance.
Resolved high-volume fraud and chargeback disputes under Visa/Mastercard regulations, achieving a 50%+ case win ratio. Investigated payment failures and supported global referral programs and KYC verifications.
Managed full account lifecycle for UK restaurant partners, including onboarding and menu/pricing architecture. Drove outbound sales and handled 100+ daily interactions resolving driver payment and safety disputes.
Education
Degrees, certifications, and relevant coursework
Gomal University
Master of Arts, English Language and Literature
2018 - 2021
Master of Arts in English Language and Literature from Gomal University, completed from February 2018 to January 2021.
Gomal University
Bachelor of Science, Political Science and Government
2015 - 2017
Bachelor of Science in Political Science and Government from Gomal University, completed from January 2015 to November 2017.
Govt College Of Management Sciences Dera Ismail Khan
Diploma in Information Technology, Information Technology
2015 - 2016
Diploma in Information Technology from Govt College Of Management Sciences Dera Ismail Khan, completed from 2015 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Job categories
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