mujeeb minhas

Founder and lead operator designing and building an AI-assisted underwriting intelligence SaaS for mortgage lenders and brokers, including onboarding flows and compliance logic. Developing platform workflows to reduce manual review touchpoints for broker partners.

Founder and operations lead for an independent macroeconomics and geopolitics intelligence platform, managing editorial, technical, and audience growth operations asynchronously. Uses async-first workflows and AI-assisted content operations.

Customer Service Manager and underwriting operations lead for a Canadian brokerage, owning end-to-end mortgage underwriting operations for a pipeline of 15+ active client files. Redesigned processing workflows across Filogix, Scarlett, and FINMO to cut processing time by 20% and improved high-risk mortgage renewal retention to 70–80%.

Administration and operations manager for a Melbourne-based logistics and transport provider, managing day-to-day operational efficiency for a team of up to 20 staff. Reduced administrative costs by 15% via vendor renegotiation and led digital transformation introducing Salesforce and Microsoft Dynamics for operational visibility and reporting.

Team leader for administration and customer service within a state government transport authority, leading a 20-person team. Improved audit performance by 10% through scheduling and process improvements and coordinated with government stakeholders to resolve complex service cases.

Administrative and customer service executive supporting outsourced services across multiple client accounts. Managed procurement coordination and records management, and maintained compliance documentation and reporting processes to support audit readiness.

Store incharge managing inventory and materials control for electrical substation construction projects. Coordinated procurement for international contractors (including ABB and Siemens) on Saudi Electricity Company infrastructure.

Pursuing a Bachelor of Science in Business Administration with a focus on management and operations (in progress).

Completed a Bachelor of Arts in Humanities from the University of the Punjab.