Looking for a job

Areeb Ahmed

@areebahmed

Message

Product Support Consultant delivering SaaS onboarding, integrations, and adoption-focused outcomes for SMB customers.

Pakistan

Message

What I'm looking for

I’m looking for a SaaS role where I can own customer outcomes—supporting complex integrations, guiding onboarding to go-live, and improving adoption. I thrive in cross-functional teams and want measurable impact with consistently high CSAT.

I’m a customer-focused SaaS professional currently working as a Product Support Consultant at Joblogic. I resolve 250–300 complex SaaS support cases every month while maintaining 100% QA standards, troubleshooting issues across reporting, automation workflows, API integrations, and accounting software integrations.

I support QuickBooks, Xero, and Sage integrations to ensure accurate data synchronization and financial workflow continuity. I collaborate with Engineering, QA, Product, and Development teams to resolve high-impact customer issues, and I produce detailed technical documentation and replication steps that accelerate resolution.

I’m also responsible for onboarding: I manage a portfolio of 20–25 SMB customers through kickoff to go-live within a targeted 3-month implementation timeline. I lead kickoff meetings and weekly implementation reviews, configure Joblogic to customer operational workflows, conduct customer discovery, oversee project plans (including RAID), run training sessions, and plan data migrations—while monitoring adoption metrics and proactively improving outcomes.

Previously, at ChatPandas, I delivered onboarding experiences that improved adoption and reduced repeat support requests, managing 150+ customer cases weekly with 95%+ CSAT. I also led KYC and compliance verification through Onfido and managed case work using Salesforce, Jira, and HubSpot. Earlier roles included building and managing a Shopify-based eCommerce business, delivering ERP demonstrations, and coordinating dispatch operations—strengthening my ability to consult, execute, and keep customer experience at the center.

Experience

Work history, roles, and key accomplishments

Current

Product Support Consultant

Current

Joblogic

Feb 2025 - Present (1 year 5 months)

Resolve 250–300 complex SaaS support cases per month while maintaining 100% QA standards, troubleshooting reporting, automation workflows, and API/accounting integrations. Support QuickBooks, Xero, and Sage synchronization and lead SMB onboarding from kickoff to go-live, including configuration, training, data migration, adoption monitoring, and onboarding-stage renewals/upsell discussions.

Customer Support Representative

ChatPandas

Jan 2024 - Feb 2025 (1 year 1 month)

Delivered onboarding experiences to improve customer adoption and reduce repeat support requests while managing 150+ customer cases weekly with 95%+ CSAT and QA performance. Supported account verification and payment/product issues, led KYC/compliance verification through Onfido, and tracked cases and escalations in Salesforce.

Customer Onboarding Customer Support Customer Adoption CSAT Verification Payments Support KYC Compliance Onfido Salesforce Case Management Customer Escalation

Owner

Novus

Nov 2022 - Apr 2024 (1 year 5 months)

Built and managed a Shopify-based eCommerce business, handling marketing campaigns, operational workflows, logistics, automation, and analytics. Coordinated vendors and customer lifecycle communications while optimizing business processes to improve operational efficiency.

Shopify E Commerce Operations Marketing Campaigns Logistics Automation Analytics Vendor Management Customer Lifecycle Process Optimization

B2B Sales Consultant

Systems Limited

Jan 2022 - Sep 2022 (8 months)

Delivered ERP demonstrations aligned with customer operational requirements and managed the full B2B sales cycle from prospecting through follow-up. Consulted customers on ERP capabilities and business process improvements.

B2B Sales Prospecting Sales Cycle Management Customer Consultation Business Process Analysis

Customer Support Specialist

Mindbridge Pvt. Ltd

Dec 2020 - Dec 2021 (1 year)

Coordinated dispatch operations across Singapore and Philippines markets, maintaining SLA compliance through effective order and rider management. Resolved operational issues while ensuring excellent customer experience.

Dispatch Operations SLA Order Management Operations Support Customer Experience