Open to opportunities

Danish Alvi

@danishalvi

Customer Experience and Client Success leader improving retention, revenue, and satisfaction across global support channels.

Pakistan

Message

What I'm looking for

I’m looking for a customer-first role where I can lead CX and client success, strengthen retention and revenue protection, and improve operations with QA and training—ideally within a SaaS environment that values measurable customer outcomes and ownership.

I’m a results-driven Customer Experience (CX) and Client Success professional with 13+ years of international experience supporting North American, UK, European, and Australian customers. I’m known for protecting revenue while improving customer satisfaction through de-escalation, relationship management, and consistent service delivery across voice, chat, email, and social channels.

In operations and support leadership roles, I’ve managed high-volume customer interactions and built reliable workflows using CRM systems, quality assurance practices, and training & development. I’ve maintained strong performance indicators—like 85% CSAT—and driven efficiency while coordinating complex client needs across multiple service areas.

Most recently, I’ve shifted into fundraising and business strategy work for Exactflow, an AI-powered SaaS platform, leveraging my stakeholder management and client-centered mindset to support partnerships and investor engagement. Whether leading teams or handling sensitive inquiries, my focus stays the same: deliver exceptional service, resolve complaints fast, and grow long-term retention.

Experience

Work history, roles, and key accomplishments

Current

Fundraising Consultant

Current

Exact Solution Electronics

Jun 2026 - Present (0 months)

Engage investors across North America and Europe to secure funding for Exactflow, an AI-powered SaaS platform. Support fundraising, strategic partnerships, and business growth initiatives while building relationships with stakeholders and prospective investors.

Fundraising Strategic Partnerships Business Development Stakeholder Management Relationship Management

General Administration

Smart Solutions CPA / Real Time Information Services

Mar 2024 - Apr 2026 (2 years 1 month)

Managed 20–40 client calls daily while maintaining a 2–3 minute AHT, creating 500+ sales opportunities, 300+ service tickets, and 100+ projects. Coordinated clients and IT engineers across cybersecurity, backup, disaster recovery, internet, voice, and licensing services, while supporting scheduling and workflow management.

Administrative Operations Client Communication AHT Optimization Sales Pipeline Management Cross functional Coordination Schedule Management Customer Support

Customer Care Professional

Ibex Pakistan

Dec 2023 - Feb 2024 (2 months)

Resolved Walmart customer inquiries, complaints, and order-related issues while maintaining average CSAT scores of 85%. Delivered strong efficiency and quality outcomes and contributed to customer satisfaction through effective resolution of escalations.

Customer Support Complaint Resolution CSAT De escalation Service Recovery

Payment Processing Specialist

UBL (United Bank Limited)

Sep 2022 - Jun 2023 (9 months)

Assisted customers with remittance and payment-related inquiries while maintaining compliance, accuracy, and high service standards. Received customer appreciation reviews and performance recognition for consistent service quality.

Payment Processing Remittance Support Customer Service Compliance Accuracy Customer Feedback

Social Media Coordinator

UBL (United Bank Limited)

Aug 2021 - Aug 2022 (1 year)

Handled customer support via Facebook, WhatsApp, Instagram, and Twitter, managing 30–40 live chats daily. Supported customer engagement and resolution outcomes, earning customer appreciation reviews and recognition certificates.

Social Media Customer Support Live Chat Support Customer Engagement

Lead Auditor

JoeyCo

Apr 2021 - Jan 2022 (9 months)

Monitored 40–50 delivery routes daily and trained delivery drivers to ensure SOP compliance. Improved operational efficiency through reporting and quality monitoring.

Route Monitoring Training Development Delivery Operations Reporting Quality Assurance Operational Efficiency

Booking Coordinator

Eminent4U Private Limited

Aug 2020 - Aug 2021 (1 year)

Managed boiler service bookings and customer inquiries, handling 40–60 calls daily to resolve customer concerns. Supported scheduling and service coordination to ensure timely resolution of booking requests.

Booking Management Call Center Operations Customer Service Service Coordination Workflow Management

Order Processing Specialist

Tribe Consulting

Mar 2020 - Jul 2020 (4 months)

Processed customer orders for Papa Johns and handled 50–80 calls daily. Maintained QA scores above 90% while supporting accurate order fulfillment and customer issue resolution.

Order Processing Call Center Operations Customer Service Customer Support

Operations Team Lead

BreakThru

Oct 2015 - Dec 2019 (4 years 2 months)

Led a team of 50+ customer service, QA, and training professionals, delivering coaching, performance management, and operational support. Prepared operational reports for senior leadership review and drove consistent service performance.

Team Leadership Coaching Performance Management Call Center Operations Quality Assurance Training Development Operational Reporting

Online Sales Specialist

BreakThru

Mar 2013 - Sep 2015 (2 years 6 months)

Supported US, UK, and Australian customers across multiple industries through high-volume live chat and customer support. Achieved 75–80% lead conversion rates and earned promotion to Team Lead.

Live Chat Sales Lead Conversion Customer Support Sales Pipeline Management Lead Qualification Customer Engagement