Looking for a job

Muhammad Danyal

@muhammaddanyal1

Message

I lead customer support operations, collections recovery, and CRM-driven service improvement.

Pakistan

Message

What I'm looking for

I'm open to leadership and senior specialist roles in customer support and operations across the UK, the USA, and international markets.

I've led customer support and operations teams across Beds.co.uk, Talk Daily, Zisfone, and Bell Oceanic Communications, managing escalations, billing, retention, dispute resolution, and SLA performance.

At Talk Daily, I designed a collections recovery system that increased monthly US collections from $50K to more than $200K, then led 70+ staff across sales, support, technical support, billing, collections, and dispatch.

I've also built a 2,000+ active customer base at Zisfone, implemented ISO 18295 quality standards, and led CRM migrations and administration across platforms including Telgoo5, FusionCRM, Salesforce, and Zoho CRM.

Experience

Work history, roles, and key accomplishments

Current

Retention Officer & Customer Support Team Lead

Current

Beds.co.uk

Jan 2025 - Present (1 year 8 months)

Lead a team of 2-5 support agents, enhancing dispute win-rate by 33% through systematic documentation and structured case-handling. Manage escalations, billing adjustments, and complex account corrections across UK customer channels.

Customer Retention Dispute Resolution Escalation Management Billing Adjustments SLA Compliance Freshdesk K3s CRM

Operations & Support Manager

Talk Daily

Dec 2022 - Dec 2024 (2 years)

Directed 70+ staff across sales, support, billing, collections, and dispatch. Designed a collections recovery system that scaled monthly US revenue from $50K to over $200K, a 300%+ growth.

Operations Management Team Leadership Collections Revenue Recovery SOP Design KPI Design QA Frameworks Telgoo5 FusionCRM Unavo Zoho CRM Rev.Io Provisioning

Customer Service Supervisor

Zisfone

Jun 2019 - Dec 2022 (3 years 6 months)

Supervised 50+ agents across sales, activations, troubleshooting, and billing. Built and sustained 2,000+ active wireless home phone customers, generating $118K+ in monthly recurring billing revenue.

Supervision Customer Service Billing Collections ISO 18295 Call Flow Optimization First Contact Resolutions Dispute Audits

Customer Support Specialist

Bell Oceanic Communications

Jan 2016 - May 2019 (3 years 4 months)

Supported a high-volume customer base with billing queries, account setup, and payment verification. Performed dispute resolution and refund processing with accuracy and SLA adherence.

Customer Support Billing Payment Verification Dispute Resolution Refund Processing SLA Adherence