Open to opportunities

Muhammad Usama Butt

@muhammadusamabutt

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Customer-focused support professional with experience in chat, phone, and CRM.

Pakistan

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What I'm looking for

I seek a customer-facing role where I can use my chat/phone and CRM experience to improve customer satisfaction, while growing technically and taking on increasing responsibility.

I am a keen, hardworking and reliable customer support professional with hands-on experience across chat, phone and CRM systems. From roles at Chat Pro Solutions, Oladoc (Mediconnect Services) and Fazal Din Pharma Plus, I handled high volumes of inbound and outbound calls, live chat queries, appointment scheduling and order management.

I consistently delivered timely, practical solutions for customers, managed transactions and billing, verified orders, and maintained CRM and OPS dashboards. My background in BS Computer Science supports strong technical literacy with tools like Shopify, ERP, and Microsoft Word and Excel.

I bring strong communication, problem-solving and teamwork skills, a flexible approach to duties, and a dependable work ethic; I adapt quickly and take initiative to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Chat Support Executive

Chat Pro Solutions

Jan 2019 - Jan 2023 (4 years)

Provided live chat support and responded promptly to customer inquiries, handling a large number of queries and delivering solutions to improve customer satisfaction between 2019 and 2023.

Live Chat Support Customer Service CRM Communication Time Management

Customer Service Representative

Oladoc (Mediconnect Services)

Managed inbound and outbound calls, scheduled doctor appointments and used CRM and OPS dashboards to support patients and providers across a 3-year period.

Outbound Calling Scheduling CRM Patient Support Communication Urdu English

Cashier

Salt'n Pepper Restaurant

Handled transactions, billing and cash management while supporting social media tasks and verifying transactions during a 5-month engagement.

Cash Management Billing POS Customer Service Social Media Management Problem Solving Teamwork

Order Management Specialist

Fazal Din Pharma Plus

Managed Shopify order processing, confirmations and credentials in the ERP/CRM, ensuring accurate order fulfilment and record keeping over a 9-month period.