Abdullah Fazal

I’m a customer-focused professional known for strong communication, problem-solving, and reliable service. I enjoy resolving concerns quickly while keeping every interaction friendly, professional, and accurate.

At Jameel Pharmacy (Customer Support Assistant / Customer Service Representative, May 2023 — Jun 2026), I assisted customers with product questions, handled complaints professionally, and processed sales transactions while maintaining accurate records. I also managed inventory inquiries and supported customers in person and over the phone in a fast-paced environment.

Earlier, at JpharmaWater (Customer Support Assistant, Feb 2021 — Mar 2022), I responded to customer inquiries via phone, WhatsApp, and in person. I processed orders, handled billing inquiries, coordinated with the operations team for timely delivery, and used Microsoft Office for data entry and documentation.

I bring a service mindset backed by HubSpot Service Hub and HubSpot CRM certifications, plus Zendesk and Intercom training (and Google AI Essentials). I’m eager to contribute to a dynamic team and help deliver excellent customer experiences every day.