MUMuhammad Umer
@muhammadumer14
Compassionate Clinical Support Specialist focused on delivering top-notch support.
United StatesWhat I'm looking for
I am a dedicated Clinical Support Specialist with a strong commitment to providing exceptional support for diverse personal and medical needs. My experience spans across various healthcare settings, where I have assisted clinical staff with procedures and implemented targeted treatment plans. I have a solid background in Healthcare Information Systems, Application Support, and Electronic Health Records, which allows me to effectively contribute to improving patient care and operational efficiency.
Throughout my career, I have demonstrated my ability to manage multiple responsibilities, including patient inquiries, data entry, and compliance with HIPAA regulations. My role at Lawrence Memorial Hospital involved working on revenue cycle management and utilizing Cerner EHR to ensure accurate patient registration and scheduling. I take pride in my interpersonal skills and my ability to educate staff and physicians on the use of computer systems, which has significantly enhanced workflow and patient satisfaction.
In addition to my technical expertise, I have a passion for sustainability and community engagement, as evidenced by my work as a Student Ambassador at Johnson County Community College. I am eager to leverage my skills in a dynamic healthcare environment where I can continue to grow and make a positive impact on patient care and organizational success.
Experience
Work history, roles, and key accomplishments
Clinical Support Specialist
Lawrence Memorial Hospital
May 2023 - May 2024 (1 year)
Managed revenue cycle for clinical workflow, utilizing Cerner EHR and Experian for RQA resolution. Ensured accurate encounter registration, including demographic, insurance, and scheduling data entry, while greeting patients and visitors courteously.
Student Ambassador
Johnson County Community College
May 2022 - May 2023 (1 year)
Planned and implemented campus programs to engage diverse student populations and increase awareness of resources. Supported event coordination and communication through social media marketing and print media.
Health Information Systems Intern
Heartland Community Health Center
Jan 2022 - May 2022 (4 months)
Managed EClinicalWorks EHR system, order sets, and e-prescription, ensuring compliance with HIPAA privacy and security rules. Resolved technical issues and developed new workflows to optimize productivity.
Technical Support and Records Management
Health Aide Inc
Nov 2018 - Dec 2020 (2 years 1 month)
Provided technical support to clinical staff on revenue cycle management and electronic health record systems like Epic and Cerner. Processed requests for Release of Information while ensuring compliance with clinical guidelines and HIPAA regulations.
Education
Degrees, certifications, and relevant coursework
JCJohnson County Community College
Associate of Science, Health Information Systems
2021 - 2023
Activities and societies: Student Ambassador (2022-2023), Dean Honors Roll (May 2022), Model UN Conference (2022), Global Awareness Program Scholar (2023)
Cultivated core competencies in Healthcare Information Technology (HIT) Systems. Acquired in-depth comprehension of technology and EHR management. Built experience in healthcare data analytics, quality assurance, healthcare workflow analysis and redesign, and quality improvement.
Abacus International School
Certification, Occupational Health & Safety
2018 - 2019
Cultivated core competencies in Healthcare Information Technology (HIT) Systems. Acquired in-depth comprehension of technology and EHR management. Built experience in healthcare data analytics, quality assurance, healthcare workflow analysis and redesign, and quality improvement.
JCJohnson County Community College
Associate of Science, Liberal Arts
2017 - 2019
Activities and societies: Student Ambassador (2022-2023), Dean Honors Roll (May 2022), Model UN Conference (2022), Global Awareness Program Scholar (2023)
Cultivated core competencies in Healthcare Information Technology (HIT) Systems. Acquired in-depth comprehension of technology and EHR management. Built experience in healthcare data analytics, quality assurance, healthcare workflow analysis and redesign, and quality improvement.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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