Open to opportunities

Charmika Morton

@charmikamorton

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Dedicated healthcare professional with expertise in patient services and administration.

United States

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What I'm looking for

I am looking for a role that fosters professional growth and values patient-centered care.

I am a dedicated healthcare and administrative professional with hands-on experience in patient services, healthcare call centers, and community health programs. My expertise includes electronic health records (EHR), insurance verification, medical scheduling, and HIPAA compliance. I am recognized for my strong communication, problem-solving, and organizational skills, which have enabled me to improve workflows and enhance patient satisfaction.

Throughout my career, I have developed proficiency in various EMR systems, including Epic and Cerner, as well as data analytics tools like Excel, SQL, and Tableau. My experience as a Patient Access Representative at Community Health Alliance involved registering and verifying patient information, processing prior authorizations, and generating detailed reports to optimize workflow efficiency. I hold certifications in Community Health, CPR, EHR, Microsoft Office, and Data Analytics, which further solidify my commitment to delivering high-quality healthcare services.

Experience

Work history, roles, and key accomplishments

Patient Access Representative

Community Health Alliance

Apr 2023 - Sep 2023 (5 months)

Registered and verified patient information, processed prior authorizations and referrals, and handled patient inquiries while ensuring HIPAA compliance. Generated detailed reports using Excel and SQL to optimize workflow efficiency.

Epic Cerner HIPAA Excel SQL

Administrative Assistant

Advanced Healthcare Solutions

Mar 2022 - Sep 2023 (1 year 6 months)

Coordinated administrative functions, managed executive calendars, and prepared reports. Handled financial tracking and implemented process improvements to enhance workflow efficiency.

Microsoft Excel Process Improvement Patient Files Management

Call Center Representative

Health Partners Network

Oct 2022 - Mar 2023 (5 months)

Managed inbound and outbound calls, assisted patients with insurance verification and claim disputes, and educated them on healthcare benefits. Utilized CRM platforms to maintain records and ensure HIPAA compliance.

CRM Platforms Salesforce Insurance Verification Claims HIPAA

Member Service Representative

United Wellness Group

Mar 2021 - Sep 2022 (1 year 6 months)

Provided member support for healthcare plans, processed enrollments, and resolved billing issues. Liaised with providers and managed high call volumes while documenting cases in CRM software.

CRM Software

Community Health Worker Intern

American Lung Association

Jun 2020 - Sep 2020 (3 months)

Assisted in developing health education outreach programs and collaborated with organizations to provide resources. Conducted follow-up calls and organized community health workshops.

Outreach programs Collaboration Respiratory Disease Prevention

Public Health Research Assistant Intern

Centers for Disease Control and Prevention

Jan 2020 - May 2020 (4 months)

Conducted research on public health trends, assisted in creating educational materials, and participated in data collection efforts. Contributed to grant writing and program development.

Data Collection