Open to opportunities

Julie Lawton

@julielawton

Highly motivated Patient Services associate looking to start my career as a newly certified Certified Professional Coder.

United States

Message

What I'm looking for

I’m seeking a role where I can launch my Certified Professional Coder career, with opportunities to grow within a company and become a specialist in my field.

Patient Services associate with over 2 years experience in both patient care and administration and over 5 years experience in customer service and technical support. Excellent communication and collaboration skills along with an ability to learn new processes and procedures quickly. Ability to assist patients via email, phone, and one on one in a medical setting.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Associate

Current

OrthopaedicAssociates

May 2025 - Present (11 months)

Managed medical records and assisted patients in person and by phone with insurance, billing, and leave questions. Completed patient forms (e.g., FMLA and short-term disability), processed payments and payment plans, and handled collections calls for past-due accounts.

Medical Records Insurance Billing FMLA Customer Service Phone Support Data Entry

Compliance & Logistics Specialist

Meetings and Events International

Jul 2021 - May 2024 (2 years 10 months)

Resolved outstanding program issues through email and phone correspondence, ensuring programs closed properly and within timelines. Verified compliance with state laws, corrected post-closure data entry errors, and coordinated pharmaceutical event logistics including venue compliance checks and catering orders.

Compliance Monitoring Data Entry State Law Verification Event Logistics Program Operations

Patient Care Technician

St. Vincent Hospital - Evansville

Jan 2021 - Jul 2021 (6 months)

Provided patient care on Oncology/End of Life units by charting vital signs, baths, blood sugars, and other clinical information. Maintained HIPAA privacy and confidentiality, floated to other units when needed, and supported nurses with tasks to enhance patient care.

Patient Care Patient Charting Vital Signs HIPAA compliance Confidentiality Vital Sign Monitoring Vital sign monitoring

Technical Support Representative

MetroNet

Jun 2020 - Dec 2020 (6 months)

Provided technical assistance to customers in a call center environment, de-escalating frustrated callers and researching alternatives when solutions were not in the knowledge base. Scheduled service changes/repairs, escalated issues as needed, resolved customer tickets, and supported retention through empathy and superior service.

Call Center Support Customer Escalation Technical Troubleshooting Ticketing Schedule Services Escalations Customer Retention Phone Support

Admissions Advocate & Patient Tech

Deaconess Hospital - Midtown

Jan 2018 - May 2020 (2 years 4 months)

Audited and completed admission charts by visiting patients, assisting with required paperwork, updating insurance information, and verifying coverage for appointments. Gathered information for unknown trauma patients and provided insurance estimates while supporting patient care on the Medical/Surgical unit through accurate clinical charting and cross-unit assistance.

Admissions Support Insurance Verification Patient Charting Cross Unit Support

Help Desk Support Specialist

Capital Technology Solutions

Jul 2014 - Oct 2015 (1 year 3 months)

Provided help desk support to truck drivers by troubleshooting app issues and resolving problems for both drivers and management via phone and email. Maintained databases, ran daily reports, audited tickets, and communicated with upper management to resolve time-sensitive issues.

Help Desk Support Troubleshooting Database Management App Issue Resolution Logistics Coordination