Anna Londono

Conducted regular assessments of practitioner and patient records to ensure 100% adherence to HIPAA and CMS compliance standards. Served as the primary liaison between clinical and administrative stakeholders, resolving system-access issues and streamlining managed care authorizations.

Audited patient accounts and practitioner records to ensure 100% adherence to HIPAA and organizational data security standards, supporting credentialing file oversight. Managed Epic MyChart issues and registration errors by coordinating across providers, billing teams, and insurance bodies.

Performed data audits across patient access workflows to ensure accuracy and consistency while maintaining 100% adherence to HIPAA privacy and organizational compliance standards. Managed end-to-end prior authorization and verification processes within Epic and collaborated on resolving Epic-related workflow issues.

Maintained detailed billing documentation and process-change records while upholding HIPAA standards, accuracy, and confidentiality across patient and financial accounts. Analyzed insurance claim workflows and EHR billing processes to identify inefficiencies and recommend actionable improvements.

Coordinated multi-site scheduling and provider resource allocation, and initiated end-to-end prior authorization for medical orders with accurate, timely insurance documentation. Audited patient accounts and EHR transactions to ensure compliance and supported EHR billing, scheduling, and registration modules through data validation and workflow troubleshooting.

In progress Data Analytics Certification planned for 2026, focused on database management, records tracking, and enterprise-level process improvement.

Actively pursuing the Certified Provider Credentialing Specialist (CPCS) credential through NAMSS to formalize medical staff credentialing expertise.