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muhammad shefeek

@muhammadshefeek

IT Support Engineer at United Gulf Construction Ltd resolving 95% of technical incidents on first contact.

At United Gulf Construction Ltd, I deliver L1/L2 support across regional sites and resolved 95% of technical incidents on first contact. I also achieved a 98% resolution rate for remote off-site staff.

At Wipro, I provided desktop support, managed workstation imaging and OS upgrades, and used remote troubleshooting tools. I also managed endpoint updates and device compliance through MS Intune and SCCM.

At Dbrains Info Systems, I administered Microsoft 365 and supported endpoint protection and branch infrastructure. Earlier, as a Network Systems Engineer at Synnefo Solutions, I administered VMware vSphere and Microsoft Hyper-V environments and managed network and disaster recovery work.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

United Gulf Construction Ltd

Jan 2026 - Present (9 months)

Delivers L1/L2 technical support for hardware, software, network, and operational system issues across regional sites. Resolved 95% of technical incidents on first contact and achieved a 98% resolution rate for remote off-site staff.

Windows 10 11 Active Directory M365 Admin Center IP connectivity DNS DHCP VPN WiFi Switche Routers VoIP IP Phones Wireless Access Points

Desktop Support Engineer

Wipro

Dec 2023 - Jan 2026 (2 years 1 month)

Provided L1/L2 desktop support managing workstation imaging, baseline deployments, and OS upgrades. Managed end-user remote troubleshooting and administered software updates and device compliance via MS Intune and SCCM.

Remote Desktop TeamViewer Any Desk Microsoft Quick Assist Intune SCCM Data Backup Disaster Recovery Technical Documentation

IT Support Engineer

Dbrains Info Systems

Jan 2022 - Jan 2023 (1 year)

Administered Microsoft 365 cloud environment and deployed endpoint protection and BitLocker encryption. Diagnosed and maintained enterprise multi-function printer infrastructures and supported new branch expansions.

Microsoft 365 Outlook Teams One Drive SharePoint Online Exchange Online Endpoint Protection Bitlocker Network Configuration

Network Systems Engineer

Synnefo Solutions

Jan 2021 - Jan 2022 (1 year)

Administered hypervisor virtualization platforms including VMware vSphere and Microsoft Hyper-V. Designed and maintained network topology, managed data backup, disaster recovery, and monitored network health.

VSphere Hyper V Network Topology Data Backup Disaster Recovery Network Monitoring